This is going to be a long one !
We have a customer who asked us the following:
1- All calls are answered and transfered (attended or blind) by the receptionist (the receptionists are in a ringroup because they are multiple receptionists)
2- Nobody has a voicemail
3- If a call is transfered (blind) and not answered, it must come back to the receptionist ring group
Here’s what I did to make this “work”:
1- On all extensions, under advanced settings, all 3 optional destinations point to a “Set CallerID” called Ringback. Also, on all 3 optional destinations, I set the “CID Prefix” with “NameOfTheExtension-”
2-The “Set CallerID” prepends the caller ID with " Ringback-" then sends the call to an Annoucement that says “Please wait while I transfer your call”
3- The announcement sends the call back the the receptionist ring group
4- The call that comes back to the reception now has the callerID prepended with “Ringback-NameOfTheExtension-”
5- The receptionist now know that the call coming in is a “ringback” and she knows who it was for.
All of this seems to work pretty well, BUT…
I have an issue when I use a paging group. It might not be related at all to this whole “Ringback” setup but I have a feeling that it could be. That’s why I explained my setup first.
Another thing: it’s also the first time that I buy the “Paging Pro” module. (I needed to have the valet function)
Whenever there is a call made to the paging group, the CDR goes crazy and there is like 600 lines in the CDR for a single call to a paging group that contains 33 extensions.
Here are some examples of what I see in the CDR (the call was made from extension 101):
Mon, 22 Mar 2021 16:48 1616446131.820 101 Hangup s [pagingpro-play-message] ANSWERED 00:08
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:06
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:01
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:06
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:06
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:06
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:06
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:06
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:05
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:05
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:05
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:05
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:05
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:05
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:05
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:05
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:05
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:05
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:05
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:05
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:05
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:05
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:05
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:04
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:04
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:04
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:04
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:04
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446131.821 "Reception" <101> ConfBridge 299 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.842 110 ConfBridge PAGE110 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.842 110 ConfBridge PAGE110 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.842 110 ConfBridge PAGE110 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.842 110 ConfBridge PAGE110 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.842 110 ConfBridge PAGE110 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.842 110 ConfBridge PAGE110 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.842 110 ConfBridge PAGE110 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.842 110 ConfBridge PAGE110 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.842 110 ConfBridge PAGE110 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.842 110 ConfBridge PAGE110 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.842 110 ConfBridge PAGE110 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.842 110 ConfBridge PAGE110 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.842 110 ConfBridge PAGE110 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.842 110 ConfBridge PAGE110 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.842 110 ConfBridge PAGE110 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.842 110 ConfBridge PAGE110 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.842 110 ConfBridge PAGE110 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.842 110 ConfBridge PAGE110 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.842 110 ConfBridge PAGE110 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.842 110 ConfBridge PAGE110 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.842 110 ConfBridge PAGE110 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.853 115 ConfBridge PAGE115 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.853 115 ConfBridge PAGE115 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.853 115 ConfBridge PAGE115 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.853 115 ConfBridge PAGE115 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.853 115 ConfBridge PAGE115 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.853 115 ConfBridge PAGE115 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.853 115 ConfBridge PAGE115 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.853 115 ConfBridge PAGE115 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.853 115 ConfBridge PAGE115 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.853 115 ConfBridge PAGE115 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.853 115 ConfBridge PAGE115 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.853 115 ConfBridge PAGE115 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.853 115 ConfBridge PAGE115 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.853 115 ConfBridge PAGE115 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.853 115 ConfBridge PAGE115 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.853 115 ConfBridge PAGE115 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446133.857 117 ConfBridge PAGE117 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446133.857 117 ConfBridge PAGE117 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446133.857 117 ConfBridge PAGE117 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446133.857 117 ConfBridge PAGE117 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446133.878 123 ConfBridge PAGE123 ANSWERED 00:01
Mon, 22 Mar 2021 16:48 1616446133.878 123 ConfBridge PAGE123 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446133.878 123 ConfBridge PAGE123 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.847 113 ConfBridge PAGE113 ANSWERED 00:01
Mon, 22 Mar 2021 16:48 1616446132.847 113 ConfBridge PAGE113 ANSWERED 00:01
Mon, 22 Mar 2021 16:48 1616446132.847 113 ConfBridge PAGE113 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.847 113 ConfBridge PAGE113 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.847 113 ConfBridge PAGE113 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.832 106 ConfBridge PAGE106 ANSWERED 00:01
Mon, 22 Mar 2021 16:48 1616446132.832 106 ConfBridge PAGE106 ANSWERED 00:01
Mon, 22 Mar 2021 16:48 1616446132.832 106 ConfBridge PAGE106 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.832 106 ConfBridge PAGE106 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.832 106 ConfBridge PAGE106 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.832 106 ConfBridge PAGE106 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.840 109 ConfBridge PAGE109 ANSWERED 00:01
Mon, 22 Mar 2021 16:48 1616446132.840 109 ConfBridge PAGE109 ANSWERED 00:01
Mon, 22 Mar 2021 16:48 1616446132.840 109 ConfBridge PAGE109 ANSWERED 00:01
Mon, 22 Mar 2021 16:48 1616446132.840 109 ConfBridge PAGE109 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.840 109 ConfBridge PAGE109 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.840 109 ConfBridge PAGE109 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446133.868 127 ConfBridge PAGE127 ANSWERED 00:01
Mon, 22 Mar 2021 16:48 1616446133.868 127 ConfBridge PAGE127 ANSWERED 00:01
Mon, 22 Mar 2021 16:48 1616446133.868 127 ConfBridge PAGE127 ANSWERED 00:01
Mon, 22 Mar 2021 16:48 1616446133.868 127 ConfBridge PAGE127 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446133.874 129 ConfBridge PAGE129 ANSWERED 00:01
Mon, 22 Mar 2021 16:48 1616446133.874 129 ConfBridge PAGE129 ANSWERED 00:01
Mon, 22 Mar 2021 16:48 1616446133.874 129 ConfBridge PAGE129 ANSWERED 00:01
Mon, 22 Mar 2021 16:48 1616446133.874 129 ConfBridge PAGE129 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.855 116 ConfBridge PAGE116 ANSWERED 00:01
Mon, 22 Mar 2021 16:48 1616446132.855 116 ConfBridge PAGE116 ANSWERED 00:01
Mon, 22 Mar 2021 16:48 1616446132.855 116 ConfBridge PAGE116 ANSWERED 00:01
Mon, 22 Mar 2021 16:48 1616446132.855 116 ConfBridge PAGE116 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446132.855 116 ConfBridge PAGE116 ANSWERED 00:02
Mon, 22 Mar 2021 16:48 1616446133.876 124 ConfBridge PAGE124 ANSWERED 00:01
Mon, 22 Mar 2021 16:48 1616446133.876 124 ConfBridge PAGE124 ANSWERED 00:01
Mon, 22 Mar 2021 16:48 1616446133.876 124 ConfBridge PAGE124 ANSWERED 00:01
Anyone knows why the CDR is going crazy like that ?