We are trying to set the ring tone from the phone menu. It does not seem to change the ring tone for incoming calls. But it does change on the menu setting and also when tested via the volume up button.
I’m assuming that you have these phones configured with EPM. If so, there is a switch called GUI Override under the Options tab. I haven’t tested it but if its set to Config File that will mean EPM will override any changes made on the phone. Set to GUI will allow changes on the phone to override anything coming from EPM. Might be worth a shot.
In Advanced Settings I had to change Internal Alert Info from Ring1 to Custom, also “Use freepbx_menu.conf Configuration” from NO to YES and in Endpoint manager had to change Template / Options - GUI Override to GUI
If you change the ring tone from the menu of the phone LCD it should override whatever you have set as the default in EPM for ring tone for that phone. It does require firmware 220.127.116.11 or newer and most recent EPM for that to work.
You do not need to enable GUI overide in EPM for ring tone from Menu LCD to work
I have a small setup of S500 phones to test a new setup. All phones are on firmware 18.104.22.168 and the EPM is the built in version at v.22.214.171.124.8 and does not show any further updates are available. I have tried with and without the GUI Override option and every time I push a new config, the ringtone set through the phone screen reverts to the config file.
Some of the phones will be in close proximity, or use 2 accounts, so we need to have individual ringtone capability.
I updated to the latest firmware and after running a “Save, Rebuild and Update Phones” in the template it over rides the ring tone and sets it back. In the template I have GUI set for Override Config file. Is this not the correct place?
This is driving my client crazy that she cant change her ringtones on the phones for more than an hour.
Is there somewhere else in the phone system I need to have a setting changed so that it sticks? Im not throwing out the possibility is a misconfig on my end, but I dont see anything else. If they change the setting on the phone they said it will stick for about a few hours and then go back, which is most likely when the phone is checking in for config