I`m having some problems in my queue. I set in my ring strategy rrmemory, for the calls keep the position of the agent and know who answer the last call and left him. I set to a wrap up time for my agents have time to put some informations in our CRM, but sometimes FreePBX doesn’t respect it.
Do you know why it’s going on? What I can do, I have to put my agents to receive calls in order and set a time after the calls to put informations in CRM.