Newbie to FreePBX and would appreciate some help.
I am trying to have multiple extensions rings at once when someone calls the department. For example: If someone calls department A, extensions 323, 322 and 321 will ring at once.
I’m thinking a ring group would be the best option here but am not entirely sure.
Thanks for the help!
I use more Queues (set to ringall) than Ring Groups. Queues have a lot more options as far as caller and agent interaction. The feature I like mostly is the agent extensions can have the option to sign in and out. So for your example, if someone calls Department A, and none of the extensions are signed in, you can have it do something specific, like go directly to voicemail or return to an IVR after an announcement.
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