Hello all,
I am setting up a FreePBX 13.0.192.9 for our office, I have experience with (Nortel/Avaya) business telephone systems, but none with FreePBX. The system will eventually be connected to a 23 channel AT&T HVS SIP circuit, but for set up and testing, we purchased 5 SIPStation VoIP numbers from FreePBX.
We have about 150 phone sets and multiple departments. One department has 6 people that need to answer inbound calls from the public to a published phone #. Today, I set up a Ring Group with 3 phones and programmed one of the SIPStation numbers to Inbound Route to the Ring Group. Two concurrent calls work fine - the 3rd inbound call does not ring one of the Ring Group Sets and the calling party gets a “busy” message.
I am thinking that it may be the SIPStation number only has 2 channels, but this is not something I can leave to guesswork. I don’t see anything in the WiKi under Ring Groups or the Queue module about concurrent calls (we have no need for the features in the Queue module, I just wondered if there was a difference in concurrent calls between the two).
Does anyone have any experience or information about number of concurrent calls and Ring Groups?
Thanks for your time.