For instance, I setup the 800 number extension and 4 additional extensions for the aastra phones, these are 480i ct and 480i phones. The additional extensions are 501,502,503,504 these are the ones I place in the queue and point the 800 to that queue. The same for the local numbers so, when I place the three main numbers in a queue, they do not ring at all. Now, I have placed all the extensions in a queue (except the main numbers)example, 501,502…510 and they ring but the first four will ring on the main phone before going to the other two. I mean they never get to the other phones because they will ring roundrobin in the first. I have tried ringall but while they ring in the main 800 phone what happens if another call comes in, will sound busy?
Dont know if I’m explaining myself correctly.
What I want to do: At the end of the week I will have the three aastra phones, a local number for each and the 800 number to facilitate customers to call toll free, the 800 can ideally ring on each phone. Sorry about the mess Bill, I’m hoping I don’t discourage you. ;-). thanks.