Ring Group not working

General Help
1

I have a ring group set up for incoming calls. In this ring group, I have 9 extensions included that I want to ring when calls come in. However, for the last week or so, I have noticed that all of the extensions ring except extension 103.

I have tried re-configuring the phone and resetting to defaults to no avail.

While logged into the asterisk CLI, I get the following error when a call comes in. I am assuming it pertains to extension 103, but can’t find what it means or how to fix it…

"Unable to create channel of type 'SIP' (cause 20 - Subscriber  
 absent)"

I am running freepbx 2.11 on Asterisk 11. I am using a Digium 8-port telephony card configured with FXO ports interfacing with 6 POTS lines. I am using the Digium D40 phones.

2

What happens when you dial the ext.

3

what does

rasterisk -x “database show”|grep 103
and
rasterisk -x ‘sip show peer 103’

give?

4

output of the 1st command…

/AMPUSER/103/answermode : disabled
/AMPUSER/103/callmenum : 103
/AMPUSER/103/cfringtimer : 0
/AMPUSER/103/cidname : Alex
/AMPUSER/103/cidnum : 103
/AMPUSER/103/concurrency_limit : 0
/AMPUSER/103/device : 103
/AMPUSER/103/noanswer :
/AMPUSER/103/outboundcid :
/AMPUSER/103/password :
/AMPUSER/103/queues/qnostate : usestate
/AMPUSER/103/recording :
/AMPUSER/103/recording/in/external : dontcare
/AMPUSER/103/recording/in/internal : dontcare
/AMPUSER/103/recording/ondemand : disabled
/AMPUSER/103/recording/out/external : dontcare
/AMPUSER/103/recording/out/internal : dontcare
/AMPUSER/103/recording/priority : 10
/AMPUSER/103/ringtimer : 0
/AMPUSER/103/voicemail : default
/CALLTRACE/103 : 6269218200
/CW/103 : ENABLED
/CustomPresence/103 : available,
/DEVICE/103/default_user : 103
/DEVICE/103/dial : SIP/103
/DEVICE/103/type : fixed
/DEVICE/103/user : 103
/DND/103 : YES
/DigiumPhoneUsers/103 : last_mac=000FD306999A;last_uri=sip:10.79.10.103:5060;last_session_id=2120100374307499486
/SIP/Registry/103 : 10.79.10.103:5060:300:103:sip:[email protected]:5060;ob

output of the 2nd command…

[root@SRVAST ~]# rasterisk -x ‘sip show peer 103’

  • Name : 103
    Description :
    Secret :
    MD5Secret :
    Remote Secret:
    Context : from-internal
    Record On feature : automon
    Record Off feature : automon
    Subscr.Cont. :
    Language :
    Tonezone :
    AMA flags : Unknown
    Transfer mode: open
    CallingPres : Presentation Allowed, Not Screened
    Callgroup :
    Pickupgroup :
    Named Callgr :
    Nam. Pickupgr:
    MOH Suggest :
    Mailbox : 103@default
    VM Extension : *97
    LastMsgsSent : 0/0
    Call limit : 2147483647
    Max forwards : 0
    Dynamic : Yes
    Callerid : “Alex” <103>
    MaxCallBR : 384 kbps
    Expire : 285
    Insecure : no
    Force rport : No
    Symmetric RTP: No
    ACL : Yes
    DirectMedACL : No
    T.38 support : No
    T.38 EC mode : Unknown
    T.38 MaxDtgrm: -1
    DirectMedia : No
    PromiscRedir : No
    User=Phone : No
    Video Support: No
    Text Support : No
    Ign SDP ver : No
    Trust RPID : Yes
    Send RPID : No
    Subscriptions: Yes
    Overlap dial : Yes
    DTMFmode : rfc2833
    Timer T1 : 500
    Timer B : 32000
    ToHost :
    Addr->IP : 10.79.10.103:5060
    Defaddr->IP : (null)
    Prim.Transp. : UDP
    Allowed.Trsp : UDP
    Def. Username: 103
    SIP Options : (none)
    Codecs : (ulaw|alaw)
    Codec Order : (ulaw:20,alaw:20)
    Auto-Framing : No
    Status : OK (4 ms)
    Useragent : Digium D40 1_3_3_0_55755
    Reg. Contact : sip:[email protected]:5060;ob
    Qualify Freq : 60000 ms
    Keepalive : 0 ms
    Sess-Timers : Accept
    Sess-Refresh : uas
    Sess-Expires : 1800 secs
    Min-Sess : 90 secs
    RTP Engine : asterisk
    Parkinglot :
    Use Reason : No
    Encryption : No
5

/DND/103 : YES

6

I saw that too, but where is that setting being held? That phone is not in DND.

7

I did a *79 just in case and it works now. Weird. Thanks for your help!

8

Either the phone or asterisk can usually set dnd , not weird, but probably a user stumble fingering.

9

is that the phone did not show that it was in DND. It showed it was “available”. I have the “Extension Settings” module installed and in there I saw that this extension was in DND. Then, once I ran that command to show peer, that confirmed that something was screwy. Thanks again!