I’m consolidating multiple PBXs with IVRs into a single PBX with mulitple IVRs. Each IVR is site specific and follows the same IVR structure but some of the information changes for each site. I’d like to record (and therefore manage and update) as few files as possible and be able to use the common portions of my script across all of the IVRs. My script goes something like-
Welcome to Company ABC in Anytown, USA… (Separate file recorded for each location)
Our business hours are… (Separate file recorded for each location)
If you need assistance with XYZ… (Common file recorded to be played as part of each location IVR)
To schedule an appointment with John Doe… (Separate file recorded for each location)
Recording each of the separate files over an extension in the individual system recordings is no problem. Recording what would be the common file is no problem also but is it possible to reuse that file in another recording without having to re-record the file under another recording or without having to record it elsewhere and upload it to FreePBX? If the information included in the common recording changes, I’d hate to have to record the information multiple times and really don’t what to record the file on another source and then upload it.
An option to select other custom recording for playback/inclusion seems like it should be an included option in the Edit Recording-> File List section.