Good day guys!
Im a new PBX admin newbie and I have problems with the DID. We have 1 freePBX and its connected to 2 companies.
Let say company A and Company B
Company A has a DID of 714 - 111 -1111
Extension associated with these are
6501
6502
Company B has a DID of 714 - 222 - 2222
Extension associated with these are
6601
6602
Let say the customer called the company A and he used the Direct dial and he accidentally dialed the 6602 instead 6501
How can i set and error let say “Sorry its a valid extension”
I’m getting lots of complaints with the agent regards of miss routed calls
Thanks