I have an IVR with multiple recordings (each line is 1 file):
- Welcome to blablabla
- Please listen carefully as our menu has changed
- If you know your party’s blablabla
4. for blablabla press 1
5. for blablabla press 2
6. for blablabla press 3
7. To hear this message again, press *
8. Thank you for calling blablabla, and have a great day
When the * is pressed, how do I set the IVR recording to repeat itself without the “Pre IVR” and “Post IVR” ?
Do you have 3 seprate IVR’s?
- Welcome blablabla
- For blablabl press…
- Thanks for calling
If so, then this should work for you:
Once the IVR is created, click on IVR 3 to modify again add the * key, choose destination to IVR 2 which you want it to be return to. (Can also be the same IVR)
No, it is 1 IVR with a lot of recordings…
But, lets say that I do split it to 3 IVRs, how do I configure them to automatically continue to the next IVR (without pressing a key)?
Zactly, set the timeout to zero, and set the timeout destination to the next IVR.