I have been trying to track down what is happening for some time without success. We reassigned a SNOM870 extension to a new user. The static IP address remained the same, as did the user logon id, and device id. The user name and display name was changed in the user application. The new user name shows in the CEM extension display. However, when I use CEM to regenerate the configuration file for that extension the former user name is placed in the busy lamp field definitions instead of the new user name.
I have used the search function to look for occurrences of the old user name and none are found.
I have checked the files in /etc/asterisk for occurrences of the old user name and none are found.
Does anyone have an idea why the old user name persists when CEM regenerates the configuration file?