Removing the + prefix

Not sure if this is a FreePBX thing, or a Yealink thing(or maybe a Twilio?), but when calls come in, they are displayed as +1xxxxxxxxxx on my only phone, a Yealink. The trouble I’m having is that if I want to return a missed call, on my phone, I press History, then choose the number and press Dial, but the call does not go through, and I presume that’s because the phone is trying to dial a +.

Can I somehow remedy that using the dial pattern settings in my Outbound route?

Add a pattern that starts with + that should catch it.


That top one is what I just added, but not working. Did I mess up that pattern?

You need to be more descriptive than “it’s not working”. What kind of error are you getting?

Of Course. When I attempt to dial using the history, I get a busy signal and my phone says “not found”. I realize, even that may not be descriptive enough. Are there specific logs I can reference?

The top one makes numbers starting with + valid, and passes them through, complete with the +. If you want to remove something, it needs to be in the prefix column.

However, a provider shouldn’t send a + if they are not prepared to receive one.

Also, note that your routes only allow for North American Numbering Plan destinations.

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.