Remove default SoftKey on Polycom SoundPoint (Sangoma Endpoint Module)

Commercial Modules Endpoint Manager
1

Hello

  • FreePBX 15.0.16.81
  • Asterisk 16.15.1
  • Sangoma EndPoint Manager 15.0.27.43

My Polycom SoundPoint (IP330) phones get provisionned by the system (i can see the firmware update working) but I end up with a softkey definition that I did not define myself and the do not work. The phones come with the first softkey assigned with label ‘Msgs’. When I press it, it displays “Message Center” and it hangs. I did not define that key myself. I cannot figure out where this softkey gets defined in my config.

If I define a function for the 1st softkey, it gets assigned to the second softkey. How do I get rid of the default “Msgs” softkey that does not even work ?

Thank you

Gilbert

2

You need to factory-default the Polycom’s - Here:

Specifically:

  • SoundPoint IP 550, 560, and 650, and VVX 1500: 4, 6, 8, and * dial pad keys

  • SoundPoint IP 321, 331, 335, 450, SoundStation 5000 , 7000 and SoundStation Duo: 1, 3, 5, and 7 dial pad keys

  • SoundStation IP 6000: 6, 8, and * dial pad key

  • VVX 500, 501, VVX 600, 601, SpectraLink 8400, VVX 150, 250, 300, 301, 310, 350, 400, 401, 410, 411, 450 or Trio 8300: 1 , 3 , and 5 dial pad keys

Cancel when it says “Starting Application” and then press the 1, 3, and 5 simultaneously and then enter the MAC (including the letters) and it will reset.

You have programming left over from a previous life - it nuking the phone doesn’t fix it, you might have some hard-coded phones from a specific vendor - in which case you are kind of stuck.

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