FreePBX 13.0.192.19
Asterisk 13.18.0
SHMZ release 6.6 (Final)
I have a remote extension that registers successfully with our pbx. Internal users can contact the remote extension, leave vm’s, etc., with no issues at all. However, the remote extension can contact internal users, but as soon as they pick up, the call drops. The same happens when dialing external destinations (i.e. xxx-xxx-xxxx).
What am I missing here?
Call logs would help
Are you sure your Asterisk SIP Settings/Chan SIP Settings reflect your correct WAN IP and LAN schemes?
[2017-12-27 03:28:00] ERROR[19724] netsock2.c: Unknown address family ‘0’.
[2017-12-27 03:28:01] WARNING[19893] chan_sip.c: Retransmission timeout reached on transmission [email protected] for seqno 102 (Critical Response) – See https://wiki.asterisk.org/wiki/display/AST/SIP+Retransmissions
Packet timed out after 6400ms with no response
[2017-12-27 03:28:01] WARNING[19893] chan_sip.c: Hanging up call [email protected] - no reply to our critical packet (see https://wiki.asterisk.org/wiki/display/AST/SIP+Retransmissions).
[2017-12-27 03:28:01] VERBOSE[5161][C-000024ec] app_macro.c: Spawn extension (macro-vm, s-NOANSWER, 2) exited non-zero on ‘SIP/4571-000029fa’ in macro ‘vm’
[2017-12-27 03:28:01] VERBOSE[5161][C-000024ec] app_macro.c: Spawn extension (macro-exten-vm, s, 20) exited non-zero on ‘SIP/4571-000029fa’ in macro ‘exten-vm’
[2017-12-27 03:28:01] VERBOSE[5161][C-000024ec] pbx.c: Spawn extension (ext-local, 4509, 2) exited non-zero on ‘SIP/4571-000029fa’
[2017-12-27 03:28:01] VERBOSE[5161][C-000024ec] pbx.c: Executing [h@ext-local:1] Macro(“SIP/4571-000029fa”, “hangupcall,”) in new stack
[2017-12-27 03:28:01] VERBOSE[5161][C-000024ec] pbx.c: Executing [s@macro-hangupcall:1] GotoIf(“SIP/4571-000029fa”, “1?theend”) in new stack
[2017-12-27 03:28:01] VERBOSE[5161][C-000024ec] pbx_builtins.c: Goto (macro-hangupcall,s,3)
[2017-12-27 03:28:01] VERBOSE[5161][C-000024ec] pbx.c: Executing [s@macro-hangupcall:3] ExecIf(“SIP/4571-000029fa”, “0?Set(CDR(recordingfile)=)”) in new stack
[2017-12-27 03:28:01] VERBOSE[5161][C-000024ec] pbx.c: Executing [s@macro-hangupcall:4] Hangup(“SIP/4571-000029fa”, “”) in new stack
[2017-12-27 03:28:01] VERBOSE[5161][C-000024ec] app_macro.c: Spawn extension (macro-hangupcall, s, 4) exited non-zero on ‘SIP/4571-000029fa’ in macro ‘hangupcall’
[2017-12-27 03:28:01] VERBOSE[5161][C-000024ec] pbx.c: Spawn extension (ext-local, h, 1) exited non-zero on ‘SIP/4571-000029fa’
Everything appears to be in order.
Any ideas?
Nope - everything is not in order. Something in one of your NAT settings is incorrect, or the RTP port range is not properly configured in your firewall.
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