Is there a way to provide a third party with access to the call monitor feature without providing them with an extension? I can’t think of how but I thought I’d throw the question out there.
You could use the DISA module to create a Direct Inward System Access line. Link that to an IVR that the person can dial into. The person dials in, enters a secret code to bring up the DISA, enters the DISA access code, and then gets a dial tone. Then that person should be able to use the Channel Spy feature code to listen in on calls.
I thought there may be a way to use the DISA feature but didn’t know if I wanted to run the risk of someone freeloading LD calls. If it’s passcode protected, that will help ease my mind quite a bit.
Thank you for the suggestion! I will look into it ASAP!
Well I created/protected the DISA just fine, but I can’t seem to get it to dial internally: everything I enter gets pushed to the outside world. Thoughts? Sorry if I’m missing something simple, it’s been one of those days.
I just tested it and was able to dial internally, including a Channel Spy option, without difficulty. However, the channel it spied on was my own, which created a feedback loop.
You could also try making the channel spy a misc appliation and/or misc destination (I can’t remember which one) and then make it an option off of an IVR. For security, I’d make it a LONG option, i.e. 5639567, rather than option 4.
What do you have your ChanSpy set to? 555?
I sounds to me like the context for your DISA is set wrong, you want it set to match the same context as the extensions on your system. There is a field in the DISA for setting the context
lgaetz is right.
The default disa context is “from-internal” (without the quotes). Go into the DISA module, click on the DISA you created. The context should read
If it doesn’t, type that in, save, and reload. Or just do the IVR thing that I recommended.