Reload failed because retrieve_conf encountered an error: 1

Hi
We have freePBX FreePBX 13.0.195.4, when I click APPLY CONFIG I get this error.

Error

Reload failed because retrieve_conf encountered an error: 1

exit: 1
Exception: No se puede localizar la Clase FreePBX BMO 'Userman’Un módulo requerido puede estar deshabilitado o desinstalado. Pasos recomendados (ejecutar desde la CLI): 1) fwconsole ma install userman 2) fwconsole ma enable userman in file /var/www/html/admin/libraries/BMO/Self_Helper.class.php on line 216
Stack trace:

  1. Exception->() /var/www/html/admin/libraries/BMO/Self_Helper.class.php:216
  2. FreePBX\Self_Helper->loadObject() /var/www/html/admin/libraries/BMO/Self_Helper.class.php:104
  3. FreePBX\Self_Helper->autoLoad() /var/www/html/admin/libraries/BMO/Self_Helper.class.php:37
  4. FreePBX\Self_Helper->__get() /var/www/html/admin/modules/fax/Fax.class.php:10
  5. Fax->__construct() /var/www/html/admin/libraries/BMO/Self_Helper.class.php:125
  6. FreePBX\Self_Helper->autoLoad() /var/www/html/admin/libraries/BMO/Self_Helper.class.php:37
  7. FreePBX\Self_Helper->__get() /var/www/html/admin/libraries/BMO/Hooks.class.php:294
  8. FreePBX\Hooks->preloadBMOModules() /var/www/html/admin/libraries/BMO/Hooks.class.php:39
  9. FreePBX\Hooks->updateBMOHooks() /var/lib/asterisk/bin/retrieve_conf:61

Can anybody help me?
Thanks a lot

Your not using the distro are you?

restart asterisk with: fwconsole restart

Then after it should apply. Otherwise you can apply with: fwconsole reload

Until you restart.

I got this:

[[email protected] ~]# fwconsole reload
Recargando FreePBX
Se han producido errores, la siguiente es la salida retrieve_conf:
exit: 1
Exception: No se puede localizar la Clase FreePBX BMO 'Userman’Un módulo requeri do puede estar deshabilitado o desinstalado. Pasos recomendados (ejecutar desde la CLI): 1) fwconsole ma install userman 2) fwconsole ma enable userman in file /var/www/html/admin/libraries/BMO/Self_Helper.class.php on line 216
Stack trace:

  1. Exception->() /var/www/html/admin/libraries/BMO/Self_Helper.class.php:216
  2. FreePBX\Self_Helper->loadObject() /var/www/html/admin/libraries/BMO/Self_He lper.class.php:104
  3. FreePBX\Self_Helper->autoLoad() /var/www/html/admin/libraries/BMO/Self_Help er.class.php:37
  4. FreePBX\Self_Helper->__get() /var/www/html/admin/modules/fax/Fax.class.php: 10
  5. Fax->__construct() /var/www/html/admin/libraries/BMO/Self_Helper.class.php: 125
  6. FreePBX\Self_Helper->autoLoad() /var/www/html/admin/libraries/BMO/Self_Help er.class.php:37
  7. FreePBX\Self_Helper->__get() /var/www/html/admin/libraries/BMO/Hooks.class. php:294
  8. FreePBX\Hooks->preloadBMOModules() /var/www/html/admin/libraries/BMO/Hooks. class.php:39
  9. FreePBX\Hooks->updateBMOHooks() /var/lib/asterisk/bin/retrieve_conf:61

The error message tells you what to do. And it’s even in Spanish. Did you follow the directions?

Yes, but I got this:

[[email protected] ~]# fwconsole ma install userman
Updating tables userman_users, userman_users_settings, userman_groups, userman_groups_settings, userman_directories…Hecho

[Exception]
Cron line added didn’t remain in crontab on final check

ma [-f|–force] [-d|–debug] [–edge] [–color] [–skipchown] [-e|–autoenable] [–skipdisabled] [–snapshot SNAPSHOT] [–format FORMAT] [-R|–repo REPO] [-t|–tag TAG] [–] []…

[[email protected] ~]# fwconsole ma enable userman
El error(s) siguiente ha ocurrido:

  • Module userman cannot be enabled

Why didn’t you say that in the first place. You have an error in crontab. Is this a distro machine?

1 Like

I got a server with CentOS and FreePBX. Is that a distro machine? I’m new in this

A distro machine is one that has been installed using a download from this page:

1 Like

Ok, I understood
Yes, It was installed using download from FreePBX page

Hi friend
Could you help me with this error?
I have FreePBX 13.0.195.4
Thanks a lot

Whats the error you’ve got?

Error

Reload failed because retrieve_conf encountered an error: 1
exit: 1
Exception: No se puede localizar la Clase FreePBX BMO 'Userman’Un módulo requerido puede estar deshabilitado o desinstalado. Pasos recomendados (ejecutar desde la CLI): 1) fwconsole ma install userman 2) fwconsole ma enable userman in file /var/www/html/admin/libraries/BMO/Self_Helper.class.php on line 216
Stack trace:

Exception->() /var/www/html/admin/libraries/BMO/Self_Helper.class.php:216
FreePBX\Self_Helper->loadObject() /var/www/html/admin/libraries/BMO/Self_Helper.class.php:104
FreePBX\Self_Helper->autoLoad() /var/www/html/admin/libraries/BMO/Self_Helper.class.php:37
FreePBX\Self_Helper->__get() /var/www/html/admin/modules/fax/Fax.class.php:10
Fax->__construct() /var/www/html/admin/libraries/BMO/Self_Helper.class.php:125
FreePBX\Self_Helper->autoLoad() /var/www/html/admin/libraries/BMO/Self_Helper.class.php:37
FreePBX\Self_Helper->__get() /var/www/html/admin/libraries/BMO/Hooks.class.php:294
FreePBX\Hooks->preloadBMOModules() /var/www/html/admin/libraries/BMO/Hooks.class.php:39
FreePBX\Hooks->updateBMOHooks() /var/lib/asterisk/bin/retrieve_conf:61

I did this:::::

[[email protected] ~]# fwconsole ma install userman
Updating tables userman_users, userman_users_settings, userman_groups, userman_groups_settings, userman_directories…Hecho

[Exception]
Cron line added didn’t remain in crontab on final check

ma [-f|–force] [-d|–debug] [–edge] [–color] [–skipchown] [-e|–autoenable] [–skipdisabled] [–snapshot SNAPSHOT] [–format FORMAT] [-R|–repo REPO] [-t|–tag TAG] [–] []…

[[email protected] ~]# fwconsole ma enable userman
El error(s) siguiente ha ocurrido:

  • Module userman cannot be enabled

@soportecosmos that is not the error and you know it. The error is that you can’t install user manager.

Run this and clean it up

crontab -e -u asterisk

1 Like

@tm1000 thanks a lot. Now I can Apply configuration
It was resolved

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