Reject/ignore button removal

Hi is there a way to remove the reject/ignore call button that displays when a call rings the phone. We have a call centre and believe some members are just hitting the reject button. Is there also a way to run a report on agents hitting the reject button ?

Depends on the phone. With Sangoma S series phones you can disable in the EPM template, horizontal Soft Keys, Active Call:

Thanks for the quick response that worked perfectly.

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