Registration of customers

General Help
1

I have customers timing out.
There status on the sip show peers screen shows
either

IP and UNREACHABLE
or
(Unspecified) and UNKNOWN

after a certain period of time not sure what the time frame is. but im thinking it is the sip registration timeout. I know the default is 300 sec but is there a way to change these settings as it is necessary.

Any help will appreciate. And this is kinda time sensitive, if you need logs post necessary ones plz.

Thanks,

Joe

2

Sounds like it could be a registration problem, but without more details…

Some questions

  • are these phones local or remote?
  • are they behind a firewall?
  • Is the Asterisk server behind a firewall?
  • Are you doing any port forwarding to the server?
  • What type of phones?

That would be a start in troubleshooting.

M

3

What type of phones are you using? It seems that as asterisk has advanced in versions from 1.2 to 1.4 to 1.6 the time it takes to process a re-register request from a phone the time it needs has also increased slightly. We have had to adjust the setting in our Aastra phones to start the re-registration process a bit sooner then before. (I confirmed this by bringing up a old copy of 1.2 and we don’t have issues but with later versions it seems to take a extra 2-3 seconds to complete).

For the Aastra phones you can change the number of seconds before end of registration to attempt re-registration and that fixed our issue. We just increased this value by 10 seconds and all of our problems went away.

4

They are grandstream ht503’s, no firewall, they are remote, server is not behind a firewall and is on a dedicated static hundred meg line, port forwarding to the server is not necessary.

I am basically looking for a registration length within the freepbx system for all phones, could you let me know if there is a setting somewhere and where if it exists.

Thanks,

Joseph

5

You might try adjusting the 503, from the manual:

Register Expiration-This parameter allows the user to specify the time frequency (in minutes) the HandyTone ATA refreshes its registration with the specified registrar. The default interval is 60 minutes (or 1 hour). The maximum interval is 65535 minutes (about 45 days).

Try 30 minutes.

You mention customers? I am not sure I’d use GS in a business situation.