I’m not sure where this is going in regards to call flow but Ring Groups/IVRs/Queues, etc they all answer the call so this can happen. If you are sending this to a device directly, why do you want to record the ringing or early media that happens? There is no actual call at this point, its just setup.
So how are you flowing this call beyond the Inbound Route?
As I already explained in my original post, Answer does not make a diffidence, I even tried setting setting the Inbound Route to answer, it did not help…
There’s a difference when the PBX answers and when the call is bridged to another channel.
Inbound Route > Several IVR’s/Announcements > Queue.
Before I changed the setting to “No” in advanced settings, calls were only recorded from the point where a Agent in the Queue answered.
Once I changed it to “No” calls are being recorded from the point where the Trunk answers, records the IVR greetings, announcements, Queue MOH, agent answering etc. “The entire call” .
No. I don’t anymore. I clearly said in my second post here, that there’s a setting in place which has to be changed in order the calls should be recorded from the point of reaching the PBX.
Again, the fact that the PBX is only recording calls from the point of answer, is not an issue on my PBX, this is the new default on all PBX’s since [I believe] version 13, or like you said 14.
If your PBX is set to “No” AND it is recording calls from the point of reaching the PBX, then I’ll believe you that something is wrong with my PBX. (But again, that’s contradicting what the setting states)