Recording all calls behind the scenes

General Help
1

Hi All,

What files is it best to customise to record all incoming and outgoing calls regardless of extensions?

We have a link between pbxinaflash which uses FreePBX 2.4 and an Avaya IPOffice 400 system, so there are no extensions on the FreePBX system to set incoming/outgoing like normal. FreePBX is used for trunks etc. but will be for extensions later.

Thanks,

Gavin.

2

Nevermind.

extension.conf mentions from-pstn-custom which you can put in extensions_custom.conf

Thanks.

3

Does anyone know how to integrate this with the voicemail front in so an admin can log in and click play?

4

So digging in recordingcheck etc. I we now have all inbound calls being recorded and available via the recordings gui:

[from-pstn-custom]
exten => _X.,n,MixMonitor(${STRFTIME(${EPOCH},%Y%m%d-%H%M%S)}-${EPOCH}.wav

5

For all outbound calls do in the same file extensions_custom.conf:

[macro-dialout-trunk-custom]
exten => _X.,n,MixMonitor(${STRFTIME(${EPOCH},%Y%m%d-%H%M%S)}-${EPOCH}.wav)

Then this is also available via the recordings panel

6

Hi,

tried the above with no success.

I want to record (monitor) a conversation with an IVR, as a caller is asked to leave his name, adr etc…

any idea please ?

kind regards,
Zydoon.