Receptionist can't hear callers

Hello,

Been having some inbound calls where sometimes the front desk person cant hear anybody on the other end even though the caller is talking. I do not have much experience with FreePBX, and I was not the one to set this system up originally so I was hoping somebody could take a look at this call from the logs for me and let me know if they see anything strange. The 577 number is the inbound ca

[2021-03-02 09:43:37] VERBOSE[2046][C-00029739] netsock2.c: Using SIP RTP CoS mark 5
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [407***2**[email protected]:1] Set("SIP/APA-00001286", "__DIRECTION=INBOUND") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [407***2**[email protected]:2] Gosub("SIP/APA-00001286", "sub-record-check,s,1(in,407***2**6,dontcare)") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:1] GotoIf("SIP/APA-00001286", "0?initialized") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:2] Set("SIP/APA-00001286", "__REC_STATUS=INITIALIZED") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:3] Set("SIP/APA-00001286", "NOW=1614696217") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:4] Set("SIP/APA-00001286", "__DAY=02") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:5] Set("SIP/APA-00001286", "__MONTH=03") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:6] Set("SIP/APA-00001286", "__YEAR=2021") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:7] Set("SIP/APA-00001286", "__TIMESTR=20210302-094337") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:8] Set("SIP/APA-00001286", "__FROMEXTEN=unknown") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:9] Set("SIP/APA-00001286", "__MON_FMT=wav") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:10] NoOp("SIP/APA-00001286", "Recordings initialized") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:11] ExecIf("SIP/APA-00001286", "0?Set(ARG3=dontcare)") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:12] Set("SIP/APA-00001286", "REC_POLICY_MODE_SAVE=") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:13] ExecIf("SIP/APA-00001286", "0?Set(REC_STATUS=NO)") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:14] GotoIf("SIP/APA-00001286", "2?checkaction") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx_builtins.c: Goto (sub-record-check,s,17)
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:17] GotoIf("SIP/APA-00001286", "1?sub-record-check,in,1") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx_builtins.c: Goto (sub-record-check,in,1)
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:1] NoOp("SIP/APA-00001286", "Inbound Recording Check to 407***2**6") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:2] Set("SIP/APA-00001286", "FROMEXTEN=unknown") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:3] ExecIf("SIP/APA-00001286", "10?Set(FROMEXTEN=407577****)") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:4] Gosub("SIP/APA-00001286", "recordcheck,1(dontcare,in,407***2**6)") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:1] NoOp("SIP/APA-00001286", "Starting recording check against dontcare") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:2] Goto("SIP/APA-00001286", "dontcare") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx_builtins.c: Goto (sub-record-check,recordcheck,3)
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:3] Return("SIP/APA-00001286", "") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:5] Return("SIP/APA-00001286", "") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [407***2**[email protected]:3] Set("SIP/APA-00001286", "CHANNEL(tonezone)=us") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [407***2**[email protected]:4] Set("SIP/APA-00001286", "__FROM_DID=407***2**6") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [407***2**[email protected]:5] Set("SIP/APA-00001286", "returnhere=1") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [407***2**[email protected]:6] Gosub("SIP/APA-00001286", "app-blacklist-check,s,1()") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:1] GotoIf("SIP/APA-00001286", "0?blacklisted") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:2] Set("SIP/APA-00001286", "CALLED_BLACKLIST=1") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [[email protected]:3] Return("SIP/APA-00001286", "") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [407***2**[email protected]:7] Set("SIP/APA-00001286", "CDR(did)=407***2**6") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [407***2**[email protected]:8] GotoIf("SIP/APA-00001286", "0?") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [407***2**[email protected]:9] ExecIf("SIP/APA-00001286", "0 ?Set(CALLERID(name)=407577****)") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [407***2**[email protected]:10] Set("SIP/APA-00001286", "__MOHCLASS=") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [407***2**[email protected]:11] Set("SIP/APA-00001286", "__REVERSAL_REJECT=FALSE") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [407***2**[email protected]:12] GotoIf("SIP/APA-00001286", "1?post-reverse-charge") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx_builtins.c: Goto (from-trunk,407***2**6,14)
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [407***2**[email protected]:14] NoOp("SIP/APA-00001286", "") in new stack
[2021-03-02 09:43:37] VERBOSE[19968][C-00029739] pbx.c: Executing [407***2**[email protected]:15] Set("SIP/APA-00001286", "__CALLINGNAMEPRES_SV=allowed_not_screened") in new stack```

Here is a paste of the full call trace https://pastebin.pl/view/raw/881f68d8

you may want to try using sngrep

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