Is there a way to reach an IVR by simply dialing an extension?
We’d like to be able to give an external caller the option to get back to the IVR before leaving a VM as sometimes they don’t realize that the person they are trying to reach might be out of the office on vacation and there won’t really be any point in leaving a VM if they can talk to somebody else in the office.
I understand that Return to IVR is a thing but that’s being described as functionality that would send a caller back to the IVR after they leave a message. I can’t seem to figure out a way to allow somebody to do this during VM greeting playback.
The best workaround I could figure out is to allow for an end user to hit 0 during playback to go to the operator and then if there was any way to set the Operator extension to the IVR that would give me exactly what we are looking for.
Any hints on how to do this better are also much appreciated.