We were recently hit by a barrage of robo-calls to our main number, all from the same 2 phone numbers and all within a minute. This bombarded the operators in that ring group and caused much stress for them. I’ve been doing some thinking on it and the only way I can think of to prevent our operators from being overwhelmed should this happen again in the future is to limit the rate at which incoming calls are accepted from a single number, playing a recording to the caller & then disconnecting to any calls that come in after the 2 or 3 allowed calls per minute from that phone number. Unfortunately, I’ve been unable to find such a feature for incoming calls.
Does such a feature exist & if so, where I would find it? (We have PBXact 13.) If this does not exist, how have others worked around this type of problem?