I’ve had this issue several times over the years and I never get an answer as to why it doesn’t work. The templates are there, the CDR is working fine, but the report doesn’t show anything. Tried restarting asterisk and rebooting the PBX for good measure. Tried updating the module as well. There are no errors, just doesn’t return anything.
Also I see that the free updates expired recently on the 25 year license but I’m not sure how to update it without paying the 1 year license cost. Is the only way to get updates for the 25 year license I bought to pay for another $143 a year?