We have 2 queues - Sales (4050) and Customer Service (4051)
Both queues have 2 extensions assigned to them
401 and 402
When someone calls us and hits 1 for sales or 2 for customer service, it gives the announcement that they are next in the queue, but neither extension 401 or 402 rings.
When I run queue show 4050 I get the following
4050 has 1 calls (max 5) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:5, SL:0.0%, SL2:60.0% within 60s
Members:
Trevor O (Local/402@from-queue/n from hint:402@ext-local) (ringinuse disabled) (Unavailable) has taken no calls yet (login was 1105 secs ago)
Chad W (Local/401@from-queue/n from hint:401@ext-local) (ringinuse disabled) (Unavailable) has taken no calls yet (login was 1105 secs ago)
Callers:
1. PJSIP/United_Sprayers_SIP_Inbound-00000020 (wait: 0:28, prio: 0)
This was all working a couple of days ago. I am not sure what to check or how to look at a log.
and it came back that every extension was unavailable but I am able to call into the pbx from the outside and reach both extension 401 and 402 by dialing them from the IVR.
again and now all of my queues are working again. While that is exciting to see, I would really like to understand why I needed to restart and if there is some kind of notification I can setup when whatever failed, failed, so I can restart. Just waiting for a customer to reach out to say our phones are not working hardly seems like the solution.
Unavailable for outbound could mean the registration has expired. Registration isn’t needed the other way. It could also mean that you are getting no responses, from the phone, to OPTIONS requests being sent as part of the qualify process. The full log should indicate which.
Problems often arise because of routers creating transient firewall and port forwarding rules.
