We’re excited to announce some major updates to QueueMetrics, designed to make reporting experience smoother and more efficient, with a focus on User Experience.
Centralized Configuration Management
- Database-backed configuration: Streamlined backups, improved security, and detailed change tracking.
- Enhanced Uniloader: Efficiently interact with the database for external property modifications.
Improved Monitoring and Reporting
- New Overview Data Blocks: Gain quick insights into agent and queue activity with “Agent Activity” and “Queue Performance” blocks.
- Pre-configured Report: Experience the new data blocks in action with the “Today at a Glance” report (for new systems).
- Enhanced Reports and Wallboards: Easier customization, improved data visibility, and a consistent look and feel.
- Real-time Missed Call Data: Identify and address issues quickly with the new “Last Attempts” widget.
Improved User Experience
- Embedded Wallboards on Agent Page: Agents can now access wallboards directly within the new QAP Agent page
- Fresh, Modern Look: A revamped interface with improved readability and accessibility features.
- Extensive Keyboard Navigation: Navigate QueueMetrics efficiently using your keyboard.
- Improved Font for Dark Theme: Reduced eye strain with the Atkinson Hyperlegible font.
- Simplified Widget Addition: Easily search for and add new widgets to your wallboards.
And Some Goodies Too
- A new logo…
- …and a brand-new Reddit community - come visit and say hi at r/QueueMetrics.
If you run an earlier version of QueueMetrics, it’s time to update it.
Full release notes at docs.loway.ch :: Loway Documentation Center