Queue Xact Report

We have tried a trial of Queue Reports – Q Xact and we are having issues with the statistics showing too many unanswered calls/lost calls.

We figured out that all calls answered from our own application using a tapi connection to the FreePBX server is marked as unanswered call and is giving us a huge amount of unanswered calls in the statistics.

Is there anything we can change in the programming/code for the integration to solve this or is there a configuration change in Q exact to solve this?

Hi , Qxact Report uses Queuelogs to generate reports . If you have added any (QueueLog)Entries ( any log which adds to Queuelogs) from your Own application please remove and try.