We have tried a trial of Queue Reports – Q Xact and we are having issues with the statistics showing too many unanswered calls/lost calls.
We figured out that all calls answered from our own application using a tapi connection to the FreePBX server is marked as unanswered call and is giving us a huge amount of unanswered calls in the statistics.
Is there anything we can change in the programming/code for the integration to solve this or is there a configuration change in Q exact to solve this?