So here’s the deal… I have a queue (3441) that has one agent in it, which is a ring group (1700#). The ring group has one extension in it (700). The purpose of the ring group is to provide an an announcement to the extension when they pick up the incoming call (in order to let them know how to answer the call). All works well… except…
Every few days, a call seems to get stuck. I discover this because the server has stopped processing new calls. I log in to the dashboard and find around 3-5 active calls. For example, today, core show channels verbose shows:
Channel Context Extension Prio State Application Data CallerID Duration Accountcode PeerAccount BridgeID
SIP/viopms-000001ea ext-queues 3441 50 Up Queue 3441,tr,,,25,,,,, 301791xxxx 00:29:37
SIP/net2phone-out-00 from-trunk-sip-net2p 1 Up AppDial (Outgoing Line) 888511xxxx 00:38:39
PJSIP/103-0000030c crm-hangup s 3 Up ExecIf 0?Set(__CRM_VOICEMAIL=) 717762xxxx 00:38:40
Local/1700@from-queu from-queue 1700 1 Down AppQueue (Outgoing Line) 240641xxxx 00:29:36
Local/1700@from-queu macro-dial s 7 Ring AGI dialparties.agi 301791xxxx 00:29:36
Now, the interesting part to me is that voip.ms shows that the call from 301791xxxx only lasted for 51 seconds. Asterisk seems to show it still going after almost half an hour. It’s always this way when Asterisk stops accepting new calls – I find a call (or two) stuck in there sometimes for hours longer than they should be. I’m happy to provide some logs if useful. Just let me know where to look. 
I don’t think it’s as simple as detected the hangup from voip.ms as the only calls that get “stuck” seem to be the ones related to the my queue/ring group… maybe there’s a better way to handle that? Thanks for any suggestions!
