I have a number or queues setup for the different departments.
They have a welcome announcement welcoming them to that department they saying if you require a different department press 0
I have an IVR breakout containing 0 which takes them back to the main IVR with all the departments.
If my Queue is setup to use music on hold i cannot breakout unless i press 0 while an announcement is being played.
If i change the queue to ringing instead of MOH i can breakout anytime.
This sounds like a bug to me ? or is it suppose to work like this?
I’m using freepbx 2.7.0.5