Intermittently, my general queue (x5000, for the operator) well send a call to an extension (205) that I don’t have listed as a static or dynamic agent. Looking in configuration and log files I just can’t figure out why this is happening.
I’m new to FreePBX, so my apologies if I’m not too familiar with all of the terminology or methods of investigation.
Any help or guidance is very much appreciated. I’ve googled and searched the forum here and wasn’t able to find this issue. Below is the relevant information I have but I can provide more if needed - I just need to know where to look.
Current PBX Version: 17.0.19.27
Current System Version: 12.7.8-2408-1.sng12
From the log files:
7844 [2025-06-04 09:37:25] VERBOSE[3654417][C-00000438] pbx.c: Executing [5000@ext-queues:49] Set("PJSIP/etgw-000007fe", "QMAXWAIT=300") in new stack
7845 [2025-06-04 09:37:25] VERBOSE[3654417][C-00000438] pbx.c: Executing [5000@ext-queues:50] Set("PJSIP/etgw-000007fe", "VQ_MAXWAIT=") in new stack
7846 [2025-06-04 09:37:25] VERBOSE[3654417][C-00000438] pbx.c: Executing [5000@ext-queues:51] Set("PJSIP/etgw-000007fe", "QUEUENUM=5000") in new stack
7847 [2025-06-04 09:37:25] VERBOSE[3654417][C-00000438] pbx.c: Executing [5000@ext-queues:52] Set("PJSIP/etgw-000007fe", "QUEUEJOINTIME=1749047845") in new stack
7848 [2025-06-04 09:37:25] VERBOSE[3654417][C-00000438] pbx.c: Executing [5000@ext-queues:53] Set("PJSIP/etgw-000007fe", "CHANNEL(hangup_handler_push)=queueCall-hangup,s,1(5000,1749047785.6067,PJSIP/etgw-000007fe)") in new stack
7849 [2025-06-04 09:37:25] VERBOSE[3654417][C-00000438] pbx.c: Executing [5000@ext-queues:54] Queue("PJSIP/etgw-000007fe", "5000,tC,,,300,,,,,") in new stack
7850 [2025-06-04 09:37:25] VERBOSE[3654417][C-00000438] res_musiconhold.c: Started music on hold, class 'default', on channel 'PJSIP/etgw-000007fe'
7851 [2025-06-04 09:37:25] VERBOSE[3654417][C-00000438] app_queue.c: Called Local/205@from-queue/n
7852 [2025-06-04 09:37:25] VERBOSE[3654608][C-00000438] pbx.c: Executing [205@from-queue:1] Set("Local/205@from-queue-00000315;2", "QAGENT=205") in new stack
7853 [2025-06-04 09:37:25] VERBOSE[3654608][C-00000438] pbx.c: Executing [205@from-queue:2] Set("Local/205@from-queue-00000315;2", "__FROMQ=true") in new stack
7854 [2025-06-04 09:37:25] VERBOSE[3654608][C-00000438] pbx.c: Executing [205@from-queue:3] UserEvent("Local/205@from-queue-00000315;2", "QueueMemberCallDial,QAGENT:205,UNIQ:1749047845.6069,Queue:5000,LinkedID:") in new stack
7855 [2025-06-04 09:37:25] VERBOSE[3654608][C-00000438] pbx.c: Executing [205@from-queue:4] Set("Local/205@from-queue-00000315;2", "CHANNEL(hangup_handler_push)=queueMemberCall-hangup,s,1(205,1749047845.6069,5000)") in new stack
7856 [2025-06-04 09:37:25] VERBOSE[3654608][C-00000438] pbx.c: Executing [205@from-queue:5] GotoIf("Local/205@from-queue-00000315;2", "0?hangup") in new stack
7857 [2025-06-04 09:37:25] VERBOSE[3654608][C-00000438] pbx.c: Executing [205@from-queue:6] GotoIf("Local/205@from-queue-00000315;2", "1?5000,1:hangup") in new stack
7858 [2025-06-04 09:37:25] VERBOSE[3654608][C-00000438] pbx_builtins.c: Goto (from-queue,5000,1)
7859 [2025-06-04 09:37:25] VERBOSE[3654608][C-00000438] pbx.c: Executing [5000@from-queue:1] Goto("Local/205@from-queue-00000315;2", "from-internal,205,1") in new stack
7860 [2025-06-04 09:37:25] VERBOSE[3654608][C-00000438] pbx_builtins.c: Goto (from-internal,205,1)
7861 [2025-06-04 09:37:25] VERBOSE[3654608][C-00000438] pbx.c: Executing [205@from-internal:1] Set("Local/205@from-queue-00000315;2", "__RINGTIMER=15") in new stack
7862 [2025-06-04 09:37:25] VERBOSE[3654608][C-00000438] pbx.c: Executing [205@from-internal:2] ExecIf("Local/205@from-queue-00000315;2", "0?Set(__CWIGNORE=)") in new stack
7863 [2025-06-04 09:37:25] VERBOSE[3654608][C-00000438] pbx.c: Executing [205@from-internal:3] Gosub("Local/205@from-queue-00000315;2", "macro-exten-vm,s,1(205,205,0,0,0)") in new stack
From queues_additional.conf:
[5000]
announce-frequency=30
announce-holdtime=no
announce-position=yes
autofill=no
autopause=no
autopausebusy=no
autopausedelay=0
autopauseunavail=no
joinempty=yes
leavewhenempty=yes
maxlen=0
memberdelay=0
min-announce-frequency=15
penaltymemberslimit=0
periodic-announce-frequency=0
queue-callswaiting=queue-callswaiting
queue-thankyou=queue-thankyou
queue-thereare=queue-thereare
queue-youarenext=queue-youarenext
reportholdtime=no
retry=30
ringinuse=yes
servicelevel=60
strategy=rrordered
timeout=15
timeoutpriority=conf
timeoutrestart=no
weight=0
wrapuptime=15
context=
member=Local/208@from-queue/n,0,"Stephanie",hint:208@ext-local
The IVR options are:
0 - x5000 queue (static: 208; dynamic: 202 204)
1 - x5001 queue (static: 205; dynamic: 210)
2 - x5002 queue (static: 202 204; dynamic: 208 210)
3 - x5003 queue (static: 211 207 206 209)
4 - x5004 queue (static: 209; dynamic: 207 211)
5 - x5005 queue (static: 208; dynamic: 202 204 210)