Since yesterday morning, we have been experiencing some problems with a queue (we only have one) and BLF’s.
First, we have noticed that BLF’s are not working properly. We do have several commercial modules, including EPM, Phone Apps, etc. BLF’s for Parking, Voicemail, and Find-Me Follow-Me seem to work correctly. But, any BLF for monitoring extensions does not work.
Second, our Queue will not send calls to queue members. Callers immediately go in to the queue as “Caller #1”, “Caller #2”, etc. However, the system never rings any of the queue members. As a temporary work-around, I set the queue timeout to 2 seconds, and have the queue failing over to a ring group. I am assuming that the queue problem may be related to the BLF problem, but I’m not positive.
I imagine a module update may have caused the problem, as they were updated over the weekend. I have tried to roll-back some that I know were updated, but am unable to find a way to identify all that were updated. Is there a record of this kept anywhere?
Thank you for any assistance!