We are testing the Queue Pro (VQ Plus), specifically only the feature “Callback”, it is working good, however we only want to change one audio in the work flow :
The caller (Customer for us), listen the IVR select 1. Enquires. (Good)
- the IVR play the music on hold (Good)
- If the caller press 1 the callback feature start to work (good)
- after press 1 the FreePBX play this voice audio script Male voice
“Press 1 to use this number (play the digits of callerid ) or press 2 to enter different number” (Work good), this is the audio file vqplus-enter-number
But if the caller does not select any option, after few seconds the FreePBX play this script
“Please enter you telephone number follow by pound key.”
Please enter you = Please-enter-you (male voice)
Telephone number = Telephone-number (male voice)
follow by pound key = apparently the file is vmnotify-follow-by-pound (and it is female voice). When I played in my desktop PC I listened, it is the exactly the same voice and sound.
“follow by pound key” here in U.K confuse the customer, they don’t know that mean press the button # , we would like to change to “follow by hash key”
We know the audio files are here /var/lib/asterisk/sounds/en_GB/
We renamed the files vmnotify-follow-by-pound.* to vmnotify-follow-by-pound..bak
and copy the vmnotify-follow-by-hash. (male voice and with hash) to vmnotify-follow-by-pound.*
but the crazy lady still saying “Follow by pound key”.
We cannot find in the Web GUI of FreePBX how to do this kind of modification.
Any ideas folks, We shall very appreciate any light