Hi. I am trying to get my queue working. It was working, but on the phone I clicked Ignore on my test call. When I call back again and get into the queue again, it doesn’t ring the phones that ignored the first call. Instead now it says “Your call is now first in line” when you get into the queue instead of ringing agents. Now the call stays in queue until the Max Wait Time is reached. instead of ringing the agents.
Settings
Queue members - 3 extensions
Ring Strategy : ringall
Autofill: Yes
Skip Busy Agents: No
Max Wait Time: 2 minutes
Wrap-Up-Time: 0
Member Delay: 0
Auto Pause: No
Auto Pause on Busy: No
Auto Pause on Unavailable: No
Auto Pause Delay: 0
Join Empty: Yes
Leave Empty: No
Penalty Member Limit: Honor Penalties (*I’ve also tried this at 1,2,3)
From Reports → Asterisk Info
default has 0 calls (max unlimited) in ‘ringall’ strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0%, SL2:0.0% within 0s
No Members
No Callersdefault has 0 calls (max unlimited) in ‘ringall’ strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0%, SL2:0.0% within 0s
No Members
No Callers2300 has 1 calls (max 5) in ‘ringall’ strategy (9s holdtime, 18s talktime), W:10, C:2, A:12, SL:100.0%, SL2:100.0% within 120s
Members:
2002 (Local/2002@from-queue/n from hint:2002@ext-local) (ringinuse enabled) (paused was 1671 secs ago) (Not in use) has taken no calls yet
2101 (Local/2101@from-queue/n from hint:2101@ext-local) with penalty 1 (ringinuse enabled) (paused was 1671 secs ago) (Not in use) has taken no calls yet
2001 (Local/2001@from-queue/n from hint:2001@ext-local) (ringinuse enabled) (paused was 1671 secs ago) (Not in use) has taken no calls yet
Callers:
- PJSIP/trunka-0000005a (wait: 0:11, prio: 0)
2301 has 0 calls (max 5) in ‘ringall’ strategy (0s holdtime, 0s talktime), W:5, C:0, A:3, SL:0.0%, SL2:100.0% within 120s
Members:
2003 (Local/2003@from-queue/n from hint:2003@ext-local) (ringinuse enabled) (paused was 1671 secs ago) (Not in use) has taken no calls yet
2001 (Local/2001@from-queue/n from hint:2001@ext-local) with penalty 1 (ringinuse enabled) (paused was 1671 secs ago) (Not in use) has taken no calls yet
2001 (Local/2001@from-queue/n from hint:2001@ext-local) (ringinuse enabled) (paused was 1671 secs ago) (Not in use) has taken no calls yet
No Callers