Queue not honoring Agent Timeout

[brianhess]

I have a queue setup with an Agent Timeout of 20 seconds however the logs show and the users report that it is hardly ringing or transferring to the next agent much quicker than that. The logs appear to support this. I have checked the Advanced settings for Ringtime Default and this is set to 15 seconds (although my understanding is that is should use the Queue Agent Timeout). The users do not have voicemail setup on their extensions or fm/fm so that should not be relevant. Any ideas why it does not respect the Queue timeout setting?

[2024-09-17 12:41:52] VERBOSE[13764][C-000001a7] pbx.c: Executing [1235@from-queue:1] Set(“Local/1235@from-queue-00000024;2”, “QAGENT=1235”) in new stack
[2024-09-17 12:42:08] VERBOSE[13990][C-000001a7] pbx.c: Executing [1246@from-queue:1] Set(“Local/1246@from-queue-00000025;2”, “QAGENT=1246”) in new stack
[2024-09-17 12:42:17] VERBOSE[14042][C-000001a7] pbx.c: Executing [1240@from-queue:1] Set(“Local/1240@from-queue-00000026;2”, “QAGENT=1240”) in new stack
[2024-09-17 12:42:33] VERBOSE[14080][C-000001a7] pbx.c: Executing [1261@from-queue:1] Set(“Local/1261@from-queue-00000027;2”, “QAGENT=1261”) in new stack
[2024-09-17 12:42:42] VERBOSE[14103][C-000001a7] pbx.c: Executing [1235@from-queue:1] Set(“Local/1235@from-queue-00000028;2”, “QAGENT=1235”) in new stack
[2024-09-17 12:42:58] VERBOSE[14173][C-000001a7] pbx.c: Executing [1246@from-queue:1] Set(“Local/1246@from-queue-00000029;2”, “QAGENT=1246”) in new stack
[2024-09-17 12:43:07] VERBOSE[14272][C-000001a7] pbx.c: Executing [1240@from-queue:1] Set(“Local/1240@from-queue-0000002a;2”, “QAGENT=1240”) in new stack

[brianhess]

So I changed the Ringtime Default setting under Advanced Settings and this seems to have fixed the issue. I have this set to 30 seconds and now for the most part it is taking 30 seconds to move from one agent to the next.

[2024-09-25 09:25:19] VERBOSE[13207][C-0000000b] pbx.c: Executing [1240@from-queue:1] Set(“Local/1240@from-queue-00000004;2”, “QAGENT=1240”) in new stack
[2024-09-25 09:25:49] VERBOSE[13356][C-0000000b] pbx.c: Executing [1261@from-queue:1] Set(“Local/1261@from-queue-00000005;2”, “QAGENT=1261”) in new stack
[2024-09-25 10:09:45] VERBOSE[23482][C-00000017] pbx.c: Executing [1246@from-queue:1] Set(“Local/1246@from-queue-0000000d;2”, “QAGENT=1246”) in new stack
[2024-09-25 10:10:15] VERBOSE[23594][C-00000017] pbx.c: Executing [1240@from-queue:1] Set(“Local/1240@from-queue-0000000e;2”, “QAGENT=1240”) in new stack

The setting in the Queue is still set to 40 so it is clearly choosing the lesser of the 2.

->brian