I’m facing an issue that is impacting call center functionality.
The issue is: Agents are login to the queues in the morning at 8AM Central time. They also start receiving calls around that time. The issue is that all those records are not written in the queue_log file but in the queue_log-20210226 (the previous file that is already rotated). When I open that rotated file named queue_log-20210226 file at the end I see the following entries:
1614348004|MANAGER|2010|Local/1707@from-queue/n|ADDMEMBER|
1614348048|MANAGER|2010|Local/1707@from-queue/n|REMOVEMEMBER|
1614348048|MANAGER|2010|Local/1707@from-queue/n|ADDMEMBER|
1614348095|MANAGER|2010|Local/1702@from-queue/n|ADDMEMBER|
1614348156|1614348149.506571|2010|NONE|DID|NXXNXXXXXX
1614348156|1614348149.506571|2010|NONE|ENTERQUEUE||2295600714|1
1614348165|1614348149.506571|2010|Local/1707@from-queue/n|CONNECT|9|1614348156.506572|8
1614348230|1614348149.506571|2010|Local/1707@from-queue/n|COMPLETECALLER|9|65|1
1614348342|1614348330.506583|2010|NONE|DID|NXXNXXXXXX
1614348342|1614348330.506583|2010|NONE|ENTERQUEUE||NXXNXXXXXX|1
1614348350|1614348330.506583|2010|Local/1702@from-queue/n|CONNECT|8|1614348342.506586|8
1614348364|1614348330.506583|2010|Local/1702@from-queue/n|COMPLETEAGENT|8|14|1
As you see the UNIX time is correct (Friday 26th at 8 AM a member logged in and after that accepted a call from NXXNXXXXXX) but that entry is written in the rotated file and not in the queue_log file. I have to manually issue “logger reload” from Asterisk cli to be able to make asterisk to write into the proper queue_log file. Otherwise it will keep writing all entries into queue_log-20210226 until some point of the current day (around noon).
well, it is still happening…doesn’t make any sense. I’m going to restart the server tonight and see if something will change. Sangoma support advised me to remove queuestats module. I might do that as well.