Queues Pro 13.0.25
All modules are up to date. We noticed a recent behavior where when a dynamic agent logs in via *45, the endpoint behaves correctly (i.e. the agent hears “Agent logged On/Off” and the call disconnects.), but the phone doesn’t ring with calls in queue. When we run a queue member count, we hear 0.
When we go to Reporting>Asterisk Info>Queues I see the agent signed into the queue (as expected), but I see the work “Invalid” on this string. As long as the agent shows as invalid, the queue will not send calls to the agent.
Q1 has 0 calls (max unlimited) in ‘leastrecent’ strategy (0s holdtime, 0s talktime), W:1, C:0, A:0, SL:0.0% within 60s
John Smith (Local/[email protected]/n from hint:[email protected]) (ringinuse enabled) (dynamic) (Invalid) has taken no calls yet
Logging out and in and rebooting the server doesn’t seem to help. Any ideas as to what is going on here?
Thanks for any insights.