Queue Issues - Invalid Agent

Asterisk 14.7.5
Queues Pro 13.0.25

All modules are up to date. We noticed a recent behavior where when a dynamic agent logs in via *45, the endpoint behaves correctly (i.e. the agent hears “Agent logged On/Off” and the call disconnects.), but the phone doesn’t ring with calls in queue. When we run a queue member count, we hear 0.

When we go to Reporting>Asterisk Info>Queues I see the agent signed into the queue (as expected), but I see the work “Invalid” on this string. As long as the agent shows as invalid, the queue will not send calls to the agent.

Q1 has 0 calls (max unlimited) in ‘leastrecent’ strategy (0s holdtime, 0s talktime), W:1, C:0, A:0, SL:0.0% within 60s
John Smith (Local/[email protected]/n from hint:[email protected]) (ringinuse enabled) (dynamic) (Invalid) has taken no calls yet

Logging out and in and rebooting the server doesn’t seem to help. Any ideas as to what is going on here?

Thanks for any insights.

Seems like it might have something to do with voicemail? Disabling voicemail, seemed to clear up the problem. The issue with that is that I need voicemail for these agents. Any thoughts?

When re-enabling Voicemail does it behave like this again? I assume it just needed to be rebuilt.

Can you enable it and if it happens again, post a call log please.

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