MAX WAIT TIME : 10 SEC
QUEUE SET UP
SCENARIO 1-NO STATIC AGENTS
WHEN DIALED FROM EXTENSION IT GOES TO IVR (FAILOVERDESTINATION)
WHEN CALLED FROM PRI (ZAP) THE CALLS IS DROPPED.
SCENARIO 2- 1 UNREGISTERED STATIC AGENT/ NO AGENTS FREE
WHEN DIALED FROM EXTENSION AFTER 10 SEC IT GOES TO IVR (FAILOVERDESTINATION)
WHEN CALLED FROM PRI (ZAP) CALL IS KEPT IN THE QUEUE FOR ETERNITY (ENDLESS).
WHY MAX WAIT TIME IS NOT TRIGGERED WHEN CALLS TERMINATES FROM PRI?
Please do not yell…
All caps is considered yelling and rude.
Please post some details and a call trace so that we can see. see: http://www.freepbx.org/forum/freepbx/installation/so-you-have-a-problem-and-want-help
It would also help if you stuck to the inital thread you created instead of posting a new one again. You posted this one (http://www.freepbx.org/forum/freepbx/users/queue-issue) yesterday and have not responded to the request in it.
You’ll find that if you respond to requests for infor so that we can help you’ll get more help that way. If you don’t then …