Queue hold times and announcements when past X time

  1. What is the formula used for determing the wait time relayed to the caller on hold? It is it simply the average wait time for the last 24 hours or is it a more advanced calculation?

  2. Is there a way to play a specific announcement after a caller has been on hold for a while.
    Example we have an announcement to play every 1:15 min but if they are on hold for more than lets say 5 min. we want to play a different message apologizing for the long hold.

You could do that with jumping to another queue.

Or you can submit a feature request, if there isn’t yet one. Issues.freepbx.org

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