Current Asterisk Version: 18.20.0
FreePBX 16.0.40.7 ‘voipdistro’
I have two Agents in Queue and receiving call will still go to one Agents which is currently unavailable/Offline. I am using rrmemory ring strategy.
So the incoming call will be in hold on music for first 15 seconds (for offline agent) than it will goes to another available Agent.
I think Queue does not knowing agent status thats why.
It is a new setup platform.
Do you have anyone faced same issue and fixed it.
Thanks