Queue does not respect agent status & it will keep trying even though Agent is unavailable

Current Asterisk Version: 18.20.0
FreePBX ‘voipdistro’

I have two Agents in Queue and receiving call will still go to one Agents which is currently unavailable/Offline. I am using rrmemory ring strategy.
So the incoming call will be in hold on music for first 15 seconds (for offline agent) than it will goes to another available Agent.
I think Queue does not knowing agent status thats why.
It is a new setup platform.

Do you have anyone faced same issue and fixed it.

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