Queue does not go into failover even though extensions are in DND

[david55]

DND is a FreePBX concept, not an Asterisk one. For the Asterisk queue system to consider the agent unavailable, without actually trying to call them, they would have to pause themselves in the queue.

This may help:

DND and Queue pause

Hi, I would like to have a queue member being paused/unpaused when he is using *76 to set/unset DND. Can I modify the DND function to create this (aditional) behaviour ? Should I manipulate a database variable ? Gr. Bart.