We would like to use this feature. We currently have it, but I was reading about it and I am not sure this will work well for our business. We are a smaller company and not very many agents so I am afraid this will call the next user in the queue but still need to wait on hold for 3-5 mins before we can get to them.
Ideally, I would like to do something that would instead when we get off a call we could then take the next call in the queue and it would then dial out to the customer and then connect them with us.
Does something like this exist? Instead of PBX preemptively calling the customer before we might be ready to take the call we basically would be in a sense calling them back when we are free, but it would still act as a queue with the priority on who had been waiting in there the longest.
I hope that makes sense.
Thank you!