Queue Break Out IVR announcement not being played

NOC · February 6, 2024, 12:32am

Hello and good day to you.

I need a piece of advice with FreePBX settings.
I have exactly the same situation as described in this topic.

I have almost fresh FreePBX installation.
And I have a Queue for incoming calls. And IVR Break Out Menu is set up.
But the announcement from the Break Out-selected IVR is not being played at all.
At the same time the option itself works correctly:

If I select the “None” option in the drop-down menu, the queue is not interrupted.
If I select the previously created IVR as an option, then the call interruption is triggered by the key specified in the IVR and the call is transferred as expected. But the voice notification prompting me to press the button doesn’t play.

My config and log are almost the same as in the similar topic mentioned earlier.
But I guess updating to version 14 will not help me. My current configuration is:
Current PBX Version: 15.0.37.4
Current System Version: 12.7.8-2306-1.sng7
And all modules are up to date.

Any help will be appreciated.
Thank you.

comtech · February 6, 2024, 9:31pm

Could be an issue with the recording? IF you access the recording from Admin> System Recordings, what format is the recording in, if you press the play button does it play?

You should capture a log of a test call when you are played the IVR breakout message and see what Asterisk says.
Providing Great Debug - Support Services - Sangoma Documentation (atlassian.net)

NOC · February 7, 2024, 9:23am

Hi, comtech.
Thank you for your attention and reply.

I believe it’s not about the recording.
Yes, the recording is successfully played in the menu System Recordings.
Moreover, if I set the recording for the “break out” as the recording of the first greeting, it is successfully played back and the caller hears it.

Here is an example of a log during a test call.
I would like to note that after the call has entered the queue and until the moment of the hangup, there are not even attempts to play the announcement.
The current “Repeat Frequency” is set to 15 seconds.

Summary

1916[2024-02-07 03:53:54] VERBOSE[8712][C-00003a79] app_dial.c: Called SIP/4136
1917[2024-02-07 03:53:54] VERBOSE[8712][C-00003a79] app_dial.c: Connected line update to Local/4136@from-queue-000000c9;2 prevented.
1918[2024-02-07 03:53:54] VERBOSE[8568][C-00003a79] app_queue.c: Local/4136@from-queue-000000c9;1 is ringing
1919[2024-02-07 03:53:54] VERBOSE[8715][C-00003a79] pbx.c: Executing [s@macro-hangupcall:3] ExecIf(“Local/4050@from-queue-000000cc;2”, “0?Set(CDR(recordingfile)=)”) in new stack
1920[2024-02-07 03:53:54] VERBOSE[8715][C-00003a79] pbx.c: Executing [s@macro-hangupcall:4] Hangup(“Local/4050@from-queue-000000cc;2”, “”) in new stack
1921[2024-02-07 03:53:54] VERBOSE[8715][C-00003a79] app_macro.c: Spawn extension (macro-hangupcall, s, 4) exited non-zero on ‘Local/4050@from-queue-000000cc;2’ in macro ‘hangupcall’
1922[2024-02-07 03:53:54] VERBOSE[8715][C-00003a79] pbx.c: Spawn extension (from-queue-exten-only, h, 1) exited non-zero on ‘Local/4050@from-queue-000000cc;2’
1923[2024-02-07 03:53:54] VERBOSE[8568][C-00003a79] app_queue.c: Nobody picked up in 0 ms
1924[2024-02-07 03:53:54] VERBOSE[8713][C-00003a79] pbx.c: Executing [s@macro-hangupcall:3] ExecIf(“Local/4055@from-queue-000000ca;2”, “0?Set(CDR(recordingfile)=)”) in new stack
1925[2024-02-07 03:53:54] VERBOSE[8713][C-00003a79] pbx.c: Executing [s@macro-hangupcall:4] Hangup(“Local/4055@from-queue-000000ca;2”, “”) in new stack
1926[2024-02-07 03:53:54] VERBOSE[8713][C-00003a79] app_macro.c: Spawn extension (macro-hangupcall, s, 4) exited non-zero on ‘Local/4055@from-queue-000000ca;2’ in macro ‘hangupcall’
1927[2024-02-07 03:53:54] VERBOSE[8713][C-00003a79] pbx.c: Spawn extension (from-queue-exten-only, h, 1) exited non-zero on ‘Local/4055@from-queue-000000ca;2’
1928[2024-02-07 03:53:54] VERBOSE[8568][C-00003a79] app_queue.c: Nobody picked up in 0 ms
1929[2024-02-07 03:53:54] VERBOSE[8711][C-00003a79] app_dial.c: SIP/4554-000000ea is ringing
1930[2024-02-07 03:53:54] VERBOSE[8568][C-00003a79] app_queue.c: Local/4554@from-queue-000000c8;1 is ringing
1931[2024-02-07 03:53:54] VERBOSE[8712][C-00003a79] app_dial.c: SIP/4136-000000eb is ringing
1932[2024-02-07 03:53:54] VERBOSE[8568][C-00003a79] app_queue.c: Local/4136@from-queue-000000c9;1 is ringing
1933[2024-02-07 03:53:54] VERBOSE[8711][C-00003a79] app_dial.c: SIP/4554-000000ea is ringing
1934[2024-02-07 03:53:54] VERBOSE[8712][C-00003a79] app_dial.c: SIP/4136-000000eb is ringing
1935[2024-02-07 03:53:56] VERBOSE[2753] asterisk.c: Remote UNIX connection
1936[2024-02-07 03:53:56] VERBOSE[8733] asterisk.c: Remote UNIX connection disconnected
1937[2024-02-07 03:54:00] VERBOSE[2753] asterisk.c: Remote UNIX connection
1938[2024-02-07 03:54:00] VERBOSE[8747] asterisk.c: Remote UNIX connection disconnected
1939[2024-02-07 03:54:00] VERBOSE[2753] asterisk.c: Remote UNIX connection
1940[2024-02-07 03:54:00] VERBOSE[8762] asterisk.c: Remote UNIX connection disconnected
1941[2024-02-07 03:54:02] VERBOSE[2753] asterisk.c: Remote UNIX connection
1942[2024-02-07 03:54:02] VERBOSE[8795] asterisk.c: Remote UNIX connection disconnected
1943[2024-02-07 03:54:02] VERBOSE[2753] asterisk.c: Remote UNIX connection
1944[2024-02-07 03:54:02] VERBOSE[8819] asterisk.c: Remote UNIX connection disconnected
1945[2024-02-07 03:54:03] VERBOSE[2753] asterisk.c: Remote UNIX connection
1946[2024-02-07 03:54:03] VERBOSE[8864] asterisk.c: Remote UNIX connection disconnected
1947[2024-02-07 03:54:06] VERBOSE[2753] asterisk.c: Remote UNIX connection
1948[2024-02-07 03:54:06] VERBOSE[8880] asterisk.c: Remote UNIX connection disconnected
1949[2024-02-07 03:54:10] VERBOSE[2753] asterisk.c: Remote UNIX connection
1950[2024-02-07 03:54:10] VERBOSE[8911] asterisk.c: Remote UNIX connection disconnected
1951[2024-02-07 03:54:10] VERBOSE[2753] asterisk.c: Remote UNIX connection
1952[2024-02-07 03:54:10] VERBOSE[8926] asterisk.c: Remote UNIX connection disconnected
1953[2024-02-07 03:54:13] VERBOSE[2753] asterisk.c: Remote UNIX connection
1954[2024-02-07 03:54:13] VERBOSE[8967] asterisk.c: Remote UNIX connection disconnected
1955[2024-02-07 03:54:16] VERBOSE[2753] asterisk.c: Remote UNIX connection
1956[2024-02-07 03:54:16] VERBOSE[8988] asterisk.c: Remote UNIX connection disconnected
1957[2024-02-07 03:54:18] NOTICE[2859] chan_sip.c: Peer ‘4167’ is now Lagged. (2219ms / 2000ms)
1958[2024-02-07 03:54:20] VERBOSE[2753] asterisk.c: Remote UNIX connection
1959[2024-02-07 03:54:20] VERBOSE[9013] asterisk.c: Remote UNIX connection disconnected
1960[2024-02-07 03:54:20] VERBOSE[2753] asterisk.c: Remote UNIX connection
1961[2024-02-07 03:54:20] VERBOSE[9028] asterisk.c: Remote UNIX connection disconnected
1962[2024-02-07 03:54:22] VERBOSE[2753] asterisk.c: Remote UNIX connection
1963[2024-02-07 03:54:22] VERBOSE[9050] asterisk.c: Remote UNIX connection disconnected
1964[2024-02-07 03:54:23] VERBOSE[2753] asterisk.c: Remote UNIX connection
1965[2024-02-07 03:54:23] VERBOSE[9064] asterisk.c: Remote UNIX connection disconnected
1966[2024-02-07 03:54:26] VERBOSE[2753] asterisk.c: Remote UNIX connection
1967[2024-02-07 03:54:26] VERBOSE[9090] asterisk.c: Remote UNIX connection disconnected
1968[2024-02-07 03:54:29] NOTICE[2859] chan_sip.c: Peer ‘4167’ is now Reachable. (287ms / 2000ms)
1969[2024-02-07 03:54:29] VERBOSE[2753] asterisk.c: Remote UNIX connection
1970[2024-02-07 03:54:29] VERBOSE[9144] asterisk.c: Remote UNIX connection disconnected
1971[2024-02-07 03:54:31] VERBOSE[2753] asterisk.c: Remote UNIX connection
1972[2024-02-07 03:54:31] VERBOSE[9159] asterisk.c: Remote UNIX connection disconnected
1973[2024-02-07 03:54:32] VERBOSE[2753] asterisk.c: Remote UNIX connection
1974[2024-02-07 03:54:32] VERBOSE[9180] asterisk.c: Remote UNIX connection disconnected
1975[2024-02-07 03:54:32] VERBOSE[2753] asterisk.c: Remote UNIX connection
1976[2024-02-07 03:54:32] VERBOSE[9195] asterisk.c: Remote UNIX connection disconnected
1977[2024-02-07 03:54:32] VERBOSE[2753] asterisk.c: Remote UNIX connection
1978[2024-02-07 03:54:32] VERBOSE[9210] asterisk.c: Remote UNIX connection disconnected
1979[2024-02-07 03:54:35] VERBOSE[2753] asterisk.c: Remote UNIX connection
1980[2024-02-07 03:54:35] VERBOSE[9230] asterisk.c: Remote UNIX connection disconnected
1981[2024-02-07 03:54:38] VERBOSE[2753] asterisk.c: Remote UNIX connection
1982[2024-02-07 03:54:38] VERBOSE[9257] asterisk.c: Remote UNIX connection disconnected
1983[2024-02-07 03:54:41] VERBOSE[2753] asterisk.c: Remote UNIX connection
1984[2024-02-07 03:54:41] VERBOSE[9280] asterisk.c: Remote UNIX connection disconnected
1985[2024-02-07 03:54:42] VERBOSE[2753] asterisk.c: Remote UNIX connection
1986[2024-02-07 03:54:42] VERBOSE[9295] asterisk.c: Remote UNIX connection disconnected
1987[2024-02-07 03:54:45] VERBOSE[2753] asterisk.c: Remote UNIX connection
1988[2024-02-07 03:54:45] VERBOSE[9316] asterisk.c: Remote UNIX connection disconnected
1989[2024-02-07 03:54:46] VERBOSE[8568][C-00003a79] res_musiconhold.c: Stopped music on hold on SIP/sangoma_out_trunk1-000000e9
1990[2024-02-07 03:54:46] VERBOSE[8568][C-00003a79] app_queue.c: – LazyMembers debugging - Numbusies: 0, Nummems: 5
1991[2024-02-07 03:54:46] VERBOSE[8568][C-00003a79] pbx.c: Spawn extension (ext-queues, 777, 53) exited non-zero on ‘SIP/sangoma_out_trunk1-000000e9’
1992[2024-02-07 03:54:46] VERBOSE[8568][C-00003a79] pbx.c: Executing [h@ext-queues:1] Macro(“SIP/sangoma_out_trunk1-000000e9”, “hangupcall,”) in new stack
1993[2024-02-07 03:54:46] VERBOSE[8712][C-00003a79] app_macro.c: Spawn extension (macro-dial-one, s, 55) exited non-zero on ‘Local/4136@from-queue-000000c9;2’ in macro ‘dial-one’
1994[2024-02-07 03:54:46] VERBOSE[8712][C-00003a79] pbx.c: Spawn extension (from-queue-exten-only, 4136, 9) exited non-zero on ‘Local/4136@from-queue-000000c9;2’
1995[2024-02-07 03:54:46] VERBOSE[8712][C-00003a79] pbx.c: Executing [h@from-queue-exten-only:1] Macro(“Local/4136@from-queue-000000c9;2”, “hangupcall,”) in new stack
1996[2024-02-07 03:54:46] VERBOSE[8712][C-00003a79] pbx.c: Executing [s@macro-hangupcall:1] GotoIf(“Local/4136@from-queue-000000c9;2”, “1?theend”) in new stack
1997[2024-02-07 03:54:46] VERBOSE[8712][C-00003a79] pbx_builtins.c: Goto (macro-hangupcall,s,3)
1998[2024-02-07 03:54:46] VERBOSE[8711][C-00003a79] app_macro.c: Spawn extension (macro-dial-one, s, 55) exited non-zero on ‘Local/4554@from-queue-000000c8;2’ in macro ‘dial-one’
1999[2024-02-07 03:54:46] VERBOSE[8711][C-00003a79] pbx.c: Spawn extension (from-queue-exten-only, 4554, 9) exited non-zero on ‘Local/4554@from-queue-000000c8;2’
2000[2024-02-07 03:54:46] VERBOSE[8711][C-00003a79] pbx.c: Executing [h@from-queue-exten-only:1] Macro(“Local/4554@from-queue-000000c8;2”, “hangupcall,”) in new stack
2001[2024-02-07 03:54:46] VERBOSE[8711][C-00003a79] pbx.c: Executing [s@macro-hangupcall:1] GotoIf(“Local/4554@from-queue-000000c8;2”, “1?theend”) in new stack
2002[2024-02-07 03:54:46] VERBOSE[8711][C-00003a79] pbx_builtins.c: Goto (macro-hangupcall,s,3)
2003[2024-02-07 03:54:46] VERBOSE[8712][C-00003a79] pbx.c: Executing [s@macro-hangupcall:3] ExecIf(“Local/4136@from-queue-000000c9;2”, “0?Set(CDR(recordingfile)=)”) in new stack
2004[2024-02-07 03:54:46] VERBOSE[8712][C-00003a79] pbx.c: Executing [s@macro-hangupcall:4] Hangup(“Local/4136@from-queue-000000c9;2”, “”) in new stack
2005[2024-02-07 03:54:46] VERBOSE[8712][C-00003a79] app_macro.c: Spawn extension (macro-hangupcall, s, 4) exited non-zero on ‘Local/4136@from-queue-000000c9;2’ in macro ‘hangupcall’
2006[2024-02-07 03:54:46] VERBOSE[8712][C-00003a79] pbx.c: Spawn extension (from-queue-exten-only, h, 1) exited non-zero on ‘Local/4136@from-queue-000000c9;2’
2007[2024-02-07 03:54:46] VERBOSE[8568][C-00003a79] pbx.c: Executing [s@macro-hangupcall:1] GotoIf(“SIP/sangoma_out_trunk1-000000e9”, “1?theend”) in new stack
2008[2024-02-07 03:54:46] VERBOSE[8568][C-00003a79] pbx_builtins.c: Goto (macro-hangupcall,s,3)
2009[2024-02-07 03:54:46] VERBOSE[8568][C-00003a79] pbx.c: Executing [s@macro-hangupcall:3] ExecIf(“SIP/sangoma_out_trunk1-000000e9”, “0?Set(CDR(recordingfile)=)”) in new stack
2010[2024-02-07 03:54:46] VERBOSE[8711][C-00003a79] pbx.c: Executing [s@macro-hangupcall:3] ExecIf(“Local/4554@from-queue-000000c8;2”, “0?Set(CDR(recordingfile)=)”) in new stack
2011[2024-02-07 03:54:46] VERBOSE[8568][C-00003a79] pbx.c: Executing [s@macro-hangupcall:4] Hangup(“SIP/sangoma_out_trunk1-000000e9”, “”) in new stack
2012[2024-02-07 03:54:46] VERBOSE[8568][C-00003a79] app_macro.c: Spawn extension (macro-hangupcall, s, 4) exited non-zero on ‘SIP/sangoma_out_trunk1-000000e9’ in macro ‘hangupcall’
2013[2024-02-07 03:54:46] VERBOSE[8568][C-00003a79] pbx.c: Spawn extension (ext-queues, h, 1) exited non-zero on ‘SIP/sangoma_out_trunk1-000000e9’
2014[2024-02-07 03:54:46] VERBOSE[8710][C-00003a79] app_mixmonitor.c: MixMonitor close filestream (mixed)
2015[2024-02-07 03:54:46] VERBOSE[8710][C-00003a79] app_mixmonitor.c: End MixMonitor Recording SIP/sangoma_out_trunk1-000000e9
2016[2024-02-07 03:54:46] VERBOSE[8711][C-00003a79] pbx.c: Executing [s@macro-hangupcall:4] Hangup(“Local/4554@from-queue-000000c8;2”, “”) in new stack
2017[2024-02-07 03:54:46] VERBOSE[8711][C-00003a79] app_macro.c: Spawn extension (macro-hangupcall, s, 4) exited non-zero on ‘Local/4554@from-queue-000000c8;2’ in macro ‘hangupcall’
2018[2024-02-07 03:54:46] VERBOSE[8711][C-00003a79] pbx.c: Spawn extension (from-queue-exten-only, h, 1) exited non-zero on ‘Local/4554@from-queue-000000c8;2’
2019[2024-02-07 03:54:48] VERBOSE[2753] asterisk.c: Remote UNIX connection
2020[2024-02-07 03:54:48] VERBOSE[9336] asterisk.c: Remote UNIX connection disconnected

system · March 8, 2024, 9:23am

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