Queue Abandon Logging

[TylerWCox]

I can’t seem to get /var/log/asterisk/queue_log to show abandoned calls.

From the CLI I see:

localhost*CLI> cdr show status
Call Detail Record (CDR) settings
----------------------------------
Logging:                    Enabled
Mode:                       Simple
Log unanswered calls:       No
Log congestion:             No
* Registered Backends
-------------------
Adaptive ODBC

I’m currently running on FreePBX 13 on top of Asterisk 11. I’ve attempted to add a /etc/asterisk/cdr.conf containing a [general] context with unanswered = yes but that doesn’t seem to have any effect on cdr status even after a reload.

Has this moved somewhere else in FreePBX? Am I looking at outdated documentation? Any assistance would be helpful, thanks.

[PitzKey (Itzik)]

I’d try first to upgrade to Asterisk 13

[TylerWCox]

Solved - for future searchers.
extra steps required were match up permissions on the configuration:

chown asterisk:asterisk /etc/asterisk/cdr.conf
chmod g+w /etc/asterisk/cdr.conf 

Then inside the asterisk CLI run:

module reload cdr

Now I have:

Call Detail Record (CDR) settings
----------------------------------
Logging:                    Enabled
Mode:                       Simple
Log unanswered calls:       Yes
Log congestion:             No
* Registered Backends
-------------------
Adaptive ODBC