I have a sales queue with a breakout IVR menu.
The IVR is there really for those who do not wish to hold so they can instead leave a voicemail.
Option 1 --> Voicemail
Option 2 --> Coninue holding… I set this to queue/sales queue
This all works ok, but the problem is
When a user chooses to ‘continue holding’ they are actually being pushed back to teh end of the queue. I can see the logic of why this is happening but obviously want to find a way around it.
Is there a way from an IVr to return to where you were in the queue, and maintain your queue position.