Problems setting up voice mail

I am having problems setting up voice mail.

When a caller calls in and extension doesnt pick up, instead of getting the voice mail, the caller gets disconnected.

When I try to configure the voice mail, when I get the prompt “record your message”, it beeps right away as if I recorded a message when I didnt.

Thank you

Due to the lack of details it’s hard to help you. Please see:

I’m sure you have something setup wrong or a permissions problem but …