Problems after provider upgraded system

FreePBX Installation / Upgrade
1

Yesterday our VOIP phone provider upgraded their system. They sent me a username, password, domain name, outbound proxy and port number. So I went into the FreePBX GUI and changed the settings in the “Trunks” option. I was able to register with the provider and both the FreePBX and the provider confirmed that it was registered.
However now I can not make any outbound or inbound calls. Below are the following messages I receive.

Running FreePBX v2.4.1.9

When making outbound calls:
“All circuits are busy not, please try your call again later.”

When making inbound calls:
“You have reached a non-working number. Announcement 14 Switch 22-95.”

I am new to FreePBX and was “dropped” into the role of managing this with no prior knowledge of the system.
I’ve tried whatever I knew. Can anyone help?
Appreciate any help in advance.

2

I would suggest calling FreePBX support. They will get you back up and operational.

Click on the support link, it’s money well spend.

3

Have you spoken to the service provider. They just have changed something else other than username and password. Is there actually a registration string? Can you post yout trunk configuration?

4

So I got the PBX system registered and I had to allow anonymous incoming calls for incoming calls to come through.
However outbound calls aren’t working on the new settings so I’m still using old settings.