I just migrated to Voip.ms with 2 DID’s. Issue is I cannot call in to 2nd DID, the first DID is in Outbound CallerID field. Where do I place it within FreePBX?
The error when I dial 2nd number is “All circuits are busy now.”
My inbound route contains those 2 numbers and calls are routed certain ways.
I would say that you essentially want two inbound routes, that can probably be best done on one ‘trunk’ which is just a confusing legacy term for a ‘network connection’ but in the SIP world trunks are kinda antiquated nonsense , call them what you want, the DID’s needs to be properly routed, and if you look at the SIP conversation ( sngrep is cool and immediate) it will be quite obvious where the ‘route’ is uniquely defined
On a failed incoming call, does anything appear in the Asterisk log? If so, paste that at pastebin.freepbx.org and post the link here.
If not, log into VoIP.ms and look at the settings for both of your DIDs. Set the broken one to be the same as the working one. If you are using complex call processing at VoIP.ms (IVR, filtering by caller ID, etc.) before sending the call to your PBX, please provide details.
thanks for reply, I don’t use call processing via Voip.ms, all happens inside of FPBX, it’s pretty default.
I have to see how I can retrieve asterisk logs.
Probably best for you to rethink what you believe is a ‘trunk’, think rather of it as a ‘connection’ to your provider over which one or many DID’s can flow in.
Also disassociate your belief that any outgoing ‘trunk’ (outgoing connection) has any one to one association to any of your DID’s which are incoming connection
(there are no ‘trunks’ per se in the SIP world that is a legacy term that only pertains to TDM/Analog connections and could be better deprecated in general FreePBX/ASterisk documentation)
DID is also misused in the SIP world. The origin is in the term direct in dialling, which is where a single trunk carried the internal extension number for each call, so that the PBX could route it without an operator. If you have a case where you only have one SIP world DID, that is nonsense; it is only direct in dialling to the ITSP, from the PSTN.