Problem with IVR sounds

kjell_a · August 27, 2008, 5:40pm

I can see that IVR is answering but there is no sound, I have the sounds files in /var/lib/asterisk/sounds/custom in wav format but the log file says like this, what’s wrong
Aug 27 18:02:21 VERBOSE[17034] logger.c: – Executing Goto(“SIP/15646-40c41780”, “ivr-12|s|1”) in new stack
Aug 27 18:02:21 VERBOSE[17034] logger.c: – Goto (ivr-12,s,1)
Aug 27 18:02:21 VERBOSE[17034] logger.c: – Executing Set(“SIP/15646-40c41780”, “MSG=custom/Kvallstelefon”) in new stack
Aug 27 18:02:21 VERBOSE[17034] logger.c: – Executing Set(“SIP/15646-40c41780”, “LOOPCOUNT=0”) in new stack
Aug 27 18:02:21 VERBOSE[17034] logger.c: – Executing Set(“SIP/15646-40c41780”, “__DIR-CONTEXT=default”) in new stack
Aug 27 18:02:21 VERBOSE[17034] logger.c: – Executing Set(“SIP/15646-40c41780”, “_IVR_CONTEXT_ivr-12=”) in new stack
Aug 27 18:02:21 VERBOSE[17034] logger.c: – Executing Set(“SIP/15646-40c41780”, “_IVR_CONTEXT=ivr-12”) in new stack
Aug 27 18:02:21 VERBOSE[17034] logger.c: – Executing GotoIf(“SIP/15646-40c41780”, “1?begin”) in new stack
Aug 27 18:02:21 VERBOSE[17034] logger.c: – Goto (ivr-12,s,9)
Aug 27 18:02:21 VERBOSE[17034] logger.c: – Executing Set(“SIP/15646-40c41780”, “TIMEOUT(digit)=3”) in new stack
Aug 27 18:02:21 VERBOSE[17034] logger.c: – Digit timeout set to 3
Aug 27 18:02:21 VERBOSE[17034] logger.c: – Executing Set(“SIP/15646-40c41780”, “TIMEOUT(response)=4”) in new stack
Aug 27 18:02:21 VERBOSE[17034] logger.c: – Response timeout set to 4
Aug 27 18:02:21 VERBOSE[17034] logger.c: – Executing Set(“SIP/15646-40c41780”, “__IVR_RETVM=”) in new stack
Aug 27 18:02:21 VERBOSE[17034] logger.c: – Executing ExecIf(“SIP/15646-40c41780”, “1|Background|custom/Kvallstelefon”) in new stack
Aug 27 18:02:21 WARNING[17034] file.c: File custom/Kvallstelefon does not exist in any format
Aug 27 18:02:21 WARNING[17034] file.c: Unable to open custom/Kvallstelefon (format alaw): No such file or directory
Aug 27 18:02:21 WARNING[17034] pbx.c: ast_streamfile failed on SIP/15646-40c41780 for custom/Kvallstelefon
Aug 27 18:02:21 VERBOSE[17034] logger.c: – Executing WaitExten(“SIP/15646-40c41780”, “|”) in new stack

plindheimer · August 27, 2008, 11:00pm

based on this:

Aug 27 18:02:21 WARNING[17034] file.c: File custom/Kvallstelefon does not exist in any format
Aug 27 18:02:21 WARNING[17034] file.c: Unable to open custom/Kvallstelefon (format alaw): No such file or directory
Aug 27 18:02:21 WARNING[17034] pbx.c: ast_streamfile failed on SIP/15646-40c41780 for custom/Kvallstelefon

Either the file is not there, or you probably have a permission problem.

Try “amportal chown” which will clean up all the required ownerships and likely fix your problem. The alternative may be an unacceptable wav format (although I believe the error message for the latter is usually pretty clear that is the case).

kjell_a · August 28, 2008, 5:26am

Thanks

I did run “amportal chown” in root directory and then restarted.

I have the soundfiles in the right directory and I have exactyl the some files in my asterisk at home and it’s working

I have country indication Sweden in the general settings and language code Se on every extension but still in english and the same here in my asterisk at home it works

But still no sound in the IVR and this in the log

Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-internal-additional’ tries includes nonexistent context 'from-internal-additional-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-internal-additional’ tries includes nonexistent context 'grps’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-internal-additional’ tries includes nonexistent context 'ext-meetme’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-internal-additional’ tries includes nonexistent context 'ext-queues’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-internal-additional’ tries includes nonexistent context 'app-daynight’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-internal-additional’ tries includes nonexistent context 'app-languages’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-internal-additional’ tries includes nonexistent context 'vmblast-grp’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘macro-systemrecording’ tries includes nonexistent context 'macro-systemrecording-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘macro-agent-del’ tries includes nonexistent context 'macro-agent-del-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘macro-agent-add’ tries includes nonexistent context 'macro-agent-add-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘macro-outbound-callerid’ tries includes nonexistent context 'macro-outbound-callerid-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘macro-dialout-enum’ tries includes nonexistent context 'macro-dialout-enum-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘macro-user-callerid’ tries includes nonexistent context 'macro-user-callerid-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘macro-dialout-dundi’ tries includes nonexistent context 'macro-dialout-dundi-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘macro-dialout-trunk’ tries includes nonexistent context 'macro-dialout-trunk-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘macro-confirm’ tries includes nonexistent context 'macro-confirm-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘bad-number’ tries includes nonexistent context 'bad-number-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-blackhole’ tries includes nonexistent context 'app-blackhole-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘outrt-006-spa3000-laxa’ tries includes nonexistent context 'outrt-006-spa3000-laxa-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘outrt-005-PSTN-via-Laxa’ tries includes nonexistent context 'outrt-005-PSTN-via-Laxa-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘outrt-004-PSTN-Utland’ tries includes nonexistent context 'outrt-004-PSTN-Utland-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘outrt-003-Internetcalls’ tries includes nonexistent context 'outrt-003-Internetcalls-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘outrt-002-PSTN’ tries includes nonexistent context 'outrt-002-PSTN-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘outrt-001-spa3000’ tries includes nonexistent context 'outrt-001-spa3000-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-digisip1425’ tries includes nonexistent context 'from-trunk-sip-digisip1425-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-digisip1424’ tries includes nonexistent context 'from-trunk-sip-digisip1424-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-digisip1423’ tries includes nonexistent context 'from-trunk-sip-digisip1423-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-digisip1422’ tries includes nonexistent context 'from-trunk-sip-digisip1422-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-digisip1420’ tries includes nonexistent context 'from-trunk-sip-digisip1420-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-digisip1400’ tries includes nonexistent context 'from-trunk-sip-digisip1400-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-iax2-erikedin-laxa’ tries includes nonexistent context 'from-trunk-iax2-erikedin-laxa-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-0584772025’ tries includes nonexistent context 'from-trunk-sip-0584772025-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-0584772023’ tries includes nonexistent context 'from-trunk-sip-0584772023-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-pstn-spa02’ tries includes nonexistent context 'from-trunk-sip-pstn-spa02-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-0584772002’ tries includes nonexistent context 'from-trunk-sip-0584772002-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-0584772001’ tries includes nonexistent context 'from-trunk-sip-0584772001-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-0584772004’ tries includes nonexistent context 'from-trunk-sip-0584772004-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-0584772026’ tries includes nonexistent context 'from-trunk-sip-0584772026-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-0584772003’ tries includes nonexistent context 'from-trunk-sip-0584772003-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-0584772000’ tries includes nonexistent context 'from-trunk-sip-0584772000-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-0584772005’ tries includes nonexistent context 'from-trunk-sip-0584772005-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-Internetcalls’ tries includes nonexistent context 'from-trunk-sip-Internetcalls-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-digisip1434’ tries includes nonexistent context 'from-trunk-sip-digisip1434-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-digisip1433’ tries includes nonexistent context 'from-trunk-sip-digisip1433-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-digisip1432’ tries includes nonexistent context 'from-trunk-sip-digisip1432-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-digisip1431’ tries includes nonexistent context 'from-trunk-sip-digisip1431-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-digisip1430’ tries includes nonexistent context 'from-trunk-sip-digisip1430-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-digisip1421’ tries includes nonexistent context 'from-trunk-sip-digisip1421-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-digisip1428’ tries includes nonexistent context 'from-trunk-sip-digisip1428-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-digisip1427’ tries includes nonexistent context 'from-trunk-sip-digisip1427-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-trunk-sip-digisip1426’ tries includes nonexistent context 'from-trunk-sip-digisip1426-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘from-did-direct-ivr’ tries includes nonexistent context 'from-did-direct-ivr-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘ext-local’ tries includes nonexistent context 'ext-local-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘ext-did-catchall’ tries includes nonexistent context 'ext-did-catchall-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘ext-did’ tries includes nonexistent context 'ext-did-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘ext-did-0002’ tries includes nonexistent context 'ext-did-0002-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘ext-did-0001’ tries includes nonexistent context 'ext-did-0001-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘ext-test’ tries includes nonexistent context 'ext-test-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-chanspy’ tries includes nonexistent context 'app-chanspy-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-zapbarge’ tries includes nonexistent context 'app-zapbarge-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-userlogonoff’ tries includes nonexistent context 'app-userlogonoff-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-zoip’ tries includes nonexistent context 'app-zoip-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-dictate-send’ tries includes nonexistent context 'app-dictate-send-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-dictate-record’ tries includes nonexistent context 'app-dictate-record-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘cidlookup’ tries includes nonexistent context 'cidlookup-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-speeddial-set’ tries includes nonexistent context 'app-speeddial-set-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-speeddial’ tries includes nonexistent context 'app-speeddial-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘macro-speeddial-lookup’ tries includes nonexistent context 'macro-speeddial-lookup-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-pbdirectory’ tries includes nonexistent context 'app-pbdirectory-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-blacklist-remove’ tries includes nonexistent context 'app-blacklist-remove-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-blacklist-last’ tries includes nonexistent context 'app-blacklist-last-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-blacklist-add’ tries includes nonexistent context 'app-blacklist-add-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-blacklist’ tries includes nonexistent context 'app-blacklist-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-blacklist-check’ tries includes nonexistent context 'app-blacklist-check-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘gabcast’ tries includes nonexistent context 'gabcast-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-gabcast’ tries includes nonexistent context 'app-gabcast-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-recordings’ tries includes nonexistent context 'app-recordings-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘ext-paging’ tries includes nonexistent context 'ext-paging-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘macro-autoanswer’ tries includes nonexistent context 'macro-autoanswer-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘macro-pinsets’ tries includes nonexistent context 'macro-pinsets-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘ivr-17’ tries includes nonexistent context 'ivr-17-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘ivr-11’ tries includes nonexistent context 'ivr-11-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘ivr-12’ tries includes nonexistent context 'ivr-12-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘ivr-10’ tries includes nonexistent context 'ivr-10-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘ivr-15’ tries includes nonexistent context 'ivr-15-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘ivr-14’ tries includes nonexistent context 'ivr-14-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘ivr-16’ tries includes nonexistent context 'ivr-16-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-vmmain’ tries includes nonexistent context 'app-vmmain-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-dialvm’ tries includes nonexistent context 'app-dialvm-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-speakingclock’ tries includes nonexistent context 'app-speakingclock-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-speakextennum’ tries includes nonexistent context 'app-speakextennum-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-echo-test’ tries includes nonexistent context 'app-echo-test-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-directory’ tries includes nonexistent context 'app-directory-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-calltrace-perform’ tries includes nonexistent context 'app-calltrace-perform-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-calltrace’ tries includes nonexistent context 'app-calltrace-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-dnd-toggle’ tries includes nonexistent context 'app-dnd-toggle-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-dnd-on’ tries includes nonexistent context 'app-dnd-on-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-dnd-off’ tries includes nonexistent context 'app-dnd-off-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-callwaiting-cwon’ tries includes nonexistent context 'app-callwaiting-cwon-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-callwaiting-cwoff’ tries includes nonexistent context 'app-callwaiting-cwoff-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-cf-unavailable-on’ tries includes nonexistent context 'app-cf-unavailable-on-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-cf-unavailable-off’ tries includes nonexistent context 'app-cf-unavailable-off-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-cf-on’ tries includes nonexistent context 'app-cf-on-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-cf-off-any’ tries includes nonexistent context 'app-cf-off-any-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-cf-off’ tries includes nonexistent context 'app-cf-off-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-cf-busy-on’ tries includes nonexistent context 'app-cf-busy-on-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-cf-busy-off-any’ tries includes nonexistent context 'app-cf-busy-off-any-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-cf-busy-off’ tries includes nonexistent context 'app-cf-busy-off-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘timeconditions’ tries includes nonexistent context 'timeconditions-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘ext-group’ tries includes nonexistent context 'ext-group-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘fmgrps’ tries includes nonexistent context 'fmgrps-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘ext-findmefollow’ tries includes nonexistent context 'ext-findmefollow-custom’
Aug 28 06:57:17 WARNING[1168] pbx.c: Context ‘app-fmf-toggle’ tries includes nonexistent context ‘app-fmf-toggle-custom’

Aug 28 06:57:18 VERBOSE[1168] logger.c: == Parsing ‘/etc/asterisk/cdr_mysql.conf’: Aug 28 06:57:18 VERBOSE[1168] logger.c: == Parsing ‘/etc/asterisk/cdr_mysql.conf’: Found
Aug 28 06:57:18 WARNING[1168] cdr_addon_mysql.c: MySQL database sock file not specified. Using default
Aug 28 06:57:18 NOTICE[1168] cdr_addon_mysql.c: MySQL database table not specified. Assuming "cdr"
Aug 28 06:57:18 ERROR[1168] cdr_addon_mysql.c: Failed to connect to mysql database asteriskcdrdb on localhost.
Aug 28 06:57:18 VERBOSE[1168] logger.c: [app_addon_sql_mysql.so]Aug 28 06:57:18 VERBOSE[1168] logger.c: [app_addon_sql_mysql.so] => (Simple Mysql Interface)

Aug 28 07:04:06 VERBOSE[2235] logger.c: – Executing ExecIf(“SIP/15646-08290578”, “1|Background|custom/Kvallstelefon”) in new stack
Aug 28 07:04:06 WARNING[2235] file.c: File custom/Kvallstelefon does not exist in any format
Aug 28 07:04:06 WARNING[2235] file.c: Unable to open custom/Kvallstelefon (format alaw): No such file or directory
Aug 28 07:04:06 WARNING[2235] pbx.c: ast_streamfile failed on SIP/15646-08290578 for custom/Kvallstelefon

I can’t Linux but up to now everything works in the FreePBX portal and thanks one more time for the help

plindheimer · August 28, 2008, 6:06am

the log is telling you the issue:

Aug 28 07:04:06 WARNING[2235] file.c: File custom/Kvallstelefon does not exist in any format
Aug 28 07:04:06 WARNING[2235] file.c: Unable to open custom/Kvallstelefon (format alaw): No such file or directory
Aug 28 07:04:06 WARNING[2235] pbx.c: ast_streamfile failed on SIP/15646-08290578 for custom/Kvallstelefon

That means Asterisk is not happy with it, so focus on that. That is the answer.

kjell_a · August 28, 2008, 6:25am

In /var/lib/asterisk/sounds/custom I have the files like:

Dagtid.wav 131 884 rw-rw-r asterisk