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Problem with custom alert-info on inbound route freepbx 14

(Patrick O\'Grady) #1

Hi i try to put distinctive ring on inbound route but i face a problem. I choose my DID and when i go to the alert-info box i choose custom but i cannot edit the line… is show [CUSTOM] but cannot edit it… i try two different browser and got same result… is there a place i have to put my custom alert-info or is just a bug that i cannot edit the line…

(Matthew Jensen) #2

My guess would be a bug. It works for me. Try upgrading your modules and see if it starts to work. The way it should behave is that after clicking custom, the line becomes a blank, editable, text box.

(Patrick O\'Grady) #3

i dont know why i retest 2 min ago and was working… now i try to figure out why my grandstream ata don’t take it…

(Itzik) #4

What have you set on the PBX and what have you set on the phone?

(Matthew Jensen) #5

This may not be the case with their ATAs, but with the GXP2170s, you have to put this into the box in freepbx:


Changing just the word internal with whatever you put into the phone.