Problem with CID when transferring calls

Nucleus · November 24, 2017, 4:43pm

Hi guys,

Using FreePBX 13.0.192.19

When receiving calls with IP phones connected to FreePBX, we have no problem whatsoever with Called ID display.

However, for some people on the road, I set up the IVR to connect their extension number to a custom destination instead of an extension number (and IP phone).

For exemple, if you press 200 on the IVR, then it is sent to a custom destination which is a cell phone number.

It works well EXCEPT for the fact that the CID doesn’t work, and I can’t figure out why!

This is extremely annoying because the number displayed is the on from the trunk (the DID)… therefore it always appear to be a call coming from the office.

Any idea how to fix this?

Thanks!

cynjut · November 24, 2017, 7:47pm

There are a few places that could be messing you up.

If you force the outbound trunk CID to your CID, the forwarded calls will honor that.
Some providers do not allow “foreign” CID on outbound calls, and may be over-writing the CID for you rather than block the call.
On my system, I have to run the call through the “Set Caller ID” function to get the CID to work right every time. Are you doing that on the way out?
Do you have the Caller ID getting forced at the outbound route level?

Check those and let us know when you get it fixed.

Nucleus · November 24, 2017, 10:15pm

I do specify an Outbound CallerID but the CID Option is set to Allow Any CID.

My provider allows any CID, so there’s no problem on that side.

I’ve never heard of that feature, can you let me know how I can set it up or point me to documentation?

[quote=“cynjut, post:2, topic:45815”]Do you have the Caller ID getting forced at the outbound route level?
[/quote]

No. None of my Outbound Routes have CID.

Thanks!!

cynjut · November 27, 2017, 2:10pm

Look under Applications…

PitzKey · November 27, 2017, 4:02pm

Then how do you push CID? On the Trunk Level?

For testing, i would try sending the calls to the cellphone using Follow Me (i always do it this way so i can force call confirm)

P.S. I always set no CID on the Trunk level, i set it on the Outbound Route Level and allow any CID. and i can confirm that this way it works when sending to Misc Destinations.

Nucleus · November 27, 2017, 4:14pm

The CID is set at Trunk level, but some extensions have specific CID too.

The outbound routes allow any CID.

PitzKey · November 27, 2017, 4:32pm

Can you confirm this? by calling your cellphone from an extension that has a different caller ID than set on the Trunk.
I’m afraid your trunk forces a CID.

lgaetz · November 27, 2017, 4:46pm

Too much guessing going on. Get a call trace. It will tell you what CID is set to just before the dial.
https://wiki.freepbx.org/display/SUP/Providing+Great+Debug#ProvidingGreatDebug-UploadingLogs

Nucleus · November 27, 2017, 7:33pm

I didn’t find much documentation so I did the following:

Set up an new “Set CID” with the defaults for name and number:
${CALLERID(name)}
${CALLERID(num)}
Destination is IVR

Inbound route: Instead of sending to IVR, I now send to the Set CID I just created.

Apply config.

Sadly, same result, the CID still does not display

Nucleus · November 27, 2017, 7:40pm

No I’m 100% positive the Trunk is set to “Allow Any CID”

PitzKey · November 27, 2017, 7:42pm

Then either provide logs, or your is provider restricting CID.

Nucleus · November 27, 2017, 7:47pm

I found where it’s setting up the CID as the trunk CID again, but I really don’t understand why:

[2017-11-27 14:41:21] VERBOSE[13854][C-000067b4] pbx.c: Executing [s@macro-outbound-callerid:20] Set("SIP/ngpbx_orig_1-000078f0", "CDR(outbound_cnum)=XXXXXXXXXXX") in new stack

There is also this line I’m very curious about:

[2017-11-27 14:41:21] VERBOSE[13854][C-000067b4] pbx.c: Executing [s@macro-outbound-callerid:10] GotoIf("SIP/ngpbx_orig_1-000078f0", "1?trunkcid") in new stack

NGPBX is my server so it seems to be setting the CID as the trunk CID for some reason… I’m not too sure.

Nucleus · December 5, 2017, 9:50pm

No one knows ?

dicko · December 5, 2017, 10:57pm

two arbitrary lines of a call trace does “not a call trace make” show is yours whole banana and maybe we will be able to help.

Nucleus · December 12, 2017, 8:40pm

Fair enough, sorry for that.

Here we go:

Connected to Asterisk 13.17.1 currently running on freepbx (pid = 2307)
[2017-12-12 15:29:43] ERROR[2407][C-00000a00]: netsock2.c:305 ast_sockaddr_resolve: getaddrinfo("freepbx.NGPBX.ca", "(null)", ...): Name or service not known
[2017-12-12 15:29:43] WARNING[2407][C-00000a00]: acl.c:800 resolve_first: Unable to lookup 'freepbx.NGPBX.ca'
  == Using SIP RTP TOS bits 184
  == Using SIP RTP CoS mark 5
    -- Executing [DIDXXX@from-trunk-sip-NGPBX_orig_1:1] Set("SIP/NGPBX_orig_1-00000b6b", "GROUP()=OUT_2") in new stack
    -- Executing [DIDXXX@from-trunk-sip-NGPBX_orig_1:2] Goto("SIP/NGPBX_orig_1-00000b6b", "from-trunk,DIDXXX,1") in new stack
    -- Goto (from-trunk,DIDXXX,1)
    -- Executing [DIDXXX@from-trunk:1] Set("SIP/NGPBX_orig_1-00000b6b", "__DIRECTION=INBOUND") in new stack
    -- Executing [DIDXXX@from-trunk:2] Set("SIP/NGPBX_orig_1-00000b6b", "CHANNEL(language)=fr") in new stack
    -- Executing [DIDXXX@from-trunk:3] Gosub("SIP/NGPBX_orig_1-00000b6b", "sub-record-check,s,1(in,DIDXXX,dontcare)") in new stack
    -- Executing [s@sub-record-check:1] GotoIf("SIP/NGPBX_orig_1-00000b6b", "0?initialized") in new stack
    -- Executing [s@sub-record-check:2] Set("SIP/NGPBX_orig_1-00000b6b", "__REC_STATUS=INITIALIZED") in new stack
    -- Executing [s@sub-record-check:3] Set("SIP/NGPBX_orig_1-00000b6b", "NOW=1513110583") in new stack
    -- Executing [s@sub-record-check:4] Set("SIP/NGPBX_orig_1-00000b6b", "__DAY=12") in new stack
    -- Executing [s@sub-record-check:5] Set("SIP/NGPBX_orig_1-00000b6b", "__MONTH=12") in new stack
    -- Executing [s@sub-record-check:6] Set("SIP/NGPBX_orig_1-00000b6b", "__YEAR=2017") in new stack
    -- Executing [s@sub-record-check:7] Set("SIP/NGPBX_orig_1-00000b6b", "__TIMESTR=20171212-152943") in new stack
    -- Executing [s@sub-record-check:8] Set("SIP/NGPBX_orig_1-00000b6b", "__FROMEXTEN=unknown") in new stack
    -- Executing [s@sub-record-check:9] Set("SIP/NGPBX_orig_1-00000b6b", "__MON_FMT=wav") in new stack
    -- Executing [s@sub-record-check:10] NoOp("SIP/NGPBX_orig_1-00000b6b", "Recordings initialized") in new stack
    -- Executing [s@sub-record-check:11] ExecIf("SIP/NGPBX_orig_1-00000b6b", "0?Set(ARG3=dontcare)") in new stack
    -- Executing [s@sub-record-check:12] Set("SIP/NGPBX_orig_1-00000b6b", "REC_POLICY_MODE_SAVE=") in new stack
    -- Executing [s@sub-record-check:13] ExecIf("SIP/NGPBX_orig_1-00000b6b", "0?Set(REC_STATUS=NO)") in new stack
    -- Executing [s@sub-record-check:14] GotoIf("SIP/NGPBX_orig_1-00000b6b", "2?checkaction") in new stack
    -- Goto (sub-record-check,s,17)
    -- Executing [s@sub-record-check:17] GotoIf("SIP/NGPBX_orig_1-00000b6b", "1?sub-record-check,in,1") in new stack
    -- Goto (sub-record-check,in,1)
    -- Executing [in@sub-record-check:1] NoOp("SIP/NGPBX_orig_1-00000b6b", "Inbound Recording Check to DIDXXX") in new stack
    -- Executing [in@sub-record-check:2] Set("SIP/NGPBX_orig_1-00000b6b", "FROMEXTEN=unknown") in new stack
    -- Executing [in@sub-record-check:3] ExecIf("SIP/NGPBX_orig_1-00000b6b", "10?Set(FROMEXTEN=CIDXXX)") in new stack
    -- Executing [in@sub-record-check:4] Gosub("SIP/NGPBX_orig_1-00000b6b", "recordcheck,1(dontcare,in,DIDXXX)") in new stack
    -- Executing [recordcheck@sub-record-check:1] NoOp("SIP/NGPBX_orig_1-00000b6b", "Starting recording check against dontcare") in new stack
    -- Executing [recordcheck@sub-record-check:2] Goto("SIP/NGPBX_orig_1-00000b6b", "dontcare") in new stack
    -- Goto (sub-record-check,recordcheck,3)
    -- Executing [recordcheck@sub-record-check:3] Return("SIP/NGPBX_orig_1-00000b6b", "") in new stack
    -- Executing [in@sub-record-check:5] Return("SIP/NGPBX_orig_1-00000b6b", "") in new stack
    -- Executing [DIDXXX@from-trunk:4] Gosub("SIP/NGPBX_orig_1-00000b6b", "app-blacklist-check,s,1()") in new stack
    -- Executing [s@app-blacklist-check:1] GotoIf("SIP/NGPBX_orig_1-00000b6b", "0?blacklisted") in new stack
    -- Executing [s@app-blacklist-check:2] Set("SIP/NGPBX_orig_1-00000b6b", "CALLED_BLACKLIST=1") in new stack
    -- Executing [s@app-blacklist-check:3] Return("SIP/NGPBX_orig_1-00000b6b", "") in new stack
    -- Executing [DIDXXX@from-trunk:5] Set("SIP/NGPBX_orig_1-00000b6b", "__FROM_DID=DIDXXX") in new stack
    -- Executing [DIDXXX@from-trunk:6] Set("SIP/NGPBX_orig_1-00000b6b", "CDR(did)=DIDXXX") in new stack
    -- Executing [DIDXXX@from-trunk:7] ExecIf("SIP/NGPBX_orig_1-00000b6b", "0 ?Set(CALLERID(name)=CIDXXX)") in new stack
    -- Executing [DIDXXX@from-trunk:8] Set("SIP/NGPBX_orig_1-00000b6b", "__MOHCLASS=") in new stack
    -- Executing [DIDXXX@from-trunk:9] Set("SIP/NGPBX_orig_1-00000b6b", "__REVERSAL_REJECT=FALSE") in new stack
    -- Executing [DIDXXX@from-trunk:10] GotoIf("SIP/NGPBX_orig_1-00000b6b", "1?post-reverse-charge") in new stack
    -- Goto (from-trunk,DIDXXX,12)
    -- Executing [DIDXXX@from-trunk:12] NoOp("SIP/NGPBX_orig_1-00000b6b", "") in new stack
    -- Executing [DIDXXX@from-trunk:13] Set("SIP/NGPBX_orig_1-00000b6b", "__CALLINGNAMEPRES_SV=allowed_not_screened") in new stack
    -- Executing [DIDXXX@from-trunk:14] Set("SIP/NGPBX_orig_1-00000b6b", "__CALLINGNUMPRES_SV=allowed_not_screened") in new stack
    -- Executing [DIDXXX@from-trunk:15] Set("SIP/NGPBX_orig_1-00000b6b", "CALLERID(name-pres)=allowed_not_screened") in new stack
    -- Executing [DIDXXX@from-trunk:16] Set("SIP/NGPBX_orig_1-00000b6b", "CALLERID(num-pres)=allowed_not_screened") in new stack
    -- Executing [DIDXXX@from-trunk:17] NoOp("SIP/NGPBX_orig_1-00000b6b", "CallerID Entry Point") in new stack
    -- Executing [DIDXXX@from-trunk:18] Set("SIP/NGPBX_orig_1-00000b6b", "__CRM_DIRECTION=INBOUND") in new stack
    -- Executing [DIDXXX@from-trunk:19] Set("SIP/NGPBX_orig_1-00000b6b", "__CRM_SOURCE=CIDXXX") in new stack
    -- Executing [DIDXXX@from-trunk:20] Set("SIP/NGPBX_orig_1-00000b6b", "__CRM_LINKEDID=1513110583.20885") in new stack
    -- Executing [DIDXXX@from-trunk:21] ExecIf("SIP/NGPBX_orig_1-00000b6b", "1?Set(CHANNEL(hangup_handler_push)=crm-hangup,s,1)") in new stack
    -- Executing [DIDXXX@from-trunk:22] Goto("SIP/NGPBX_orig_1-00000b6b", "app-setcid,1,1") in new stack
    -- Goto (app-setcid,1,1)
    -- Executing [1@app-setcid:1] NoOp("SIP/NGPBX_orig_1-00000b6b", "(CGC-SetCID) Changing cid to NAME <CIDXXX>") in new stack
    -- Executing [1@app-setcid:2] Set("SIP/NGPBX_orig_1-00000b6b", "CALLERID(name)=NAME") in new stack
    -- Executing [1@app-setcid:3] Set("SIP/NGPBX_orig_1-00000b6b", "CALLERID(num)=CIDXXX") in new stack
    -- Executing [1@app-setcid:4] Goto("SIP/NGPBX_orig_1-00000b6b", "ivr-8,s,1") in new stack
    -- Goto (ivr-8,s,1)
    -- Executing [s@ivr-8:1] Set("SIP/NGPBX_orig_1-00000b6b", "TIMEOUT_LOOPCOUNT=0") in new stack
    -- Executing [s@ivr-8:2] Set("SIP/NGPBX_orig_1-00000b6b", "INVALID_LOOPCOUNT=0") in new stack
    -- Executing [s@ivr-8:3] Set("SIP/NGPBX_orig_1-00000b6b", "_IVR_CONTEXT_ivr-8=") in new stack
    -- Executing [s@ivr-8:4] Set("SIP/NGPBX_orig_1-00000b6b", "_IVR_CONTEXT=ivr-8") in new stack
    -- Executing [s@ivr-8:5] Set("SIP/NGPBX_orig_1-00000b6b", "__IVR_RETVM=") in new stack
    -- Executing [s@ivr-8:6] GotoIf("SIP/NGPBX_orig_1-00000b6b", "0?skip") in new stack
    -- Executing [s@ivr-8:7] Answer("SIP/NGPBX_orig_1-00000b6b", "") in new stack
       > 0x7fc8d01bdae0 -- Probation passed - setting RTP source address to 75.98.128.39:12566
    -- Executing [s@ivr-8:8] Wait("SIP/NGPBX_orig_1-00000b6b", "1") in new stack
    -- Executing [s@ivr-8:9] Set("SIP/NGPBX_orig_1-00000b6b", "IVR_MSG=custom/CGC") in new stack
    -- Executing [s@ivr-8:10] Set("SIP/NGPBX_orig_1-00000b6b", "TIMEOUT(digit)=3") in new stack
    -- Digit timeout set to 3.000
    -- Executing [s@ivr-8:11] ExecIf("SIP/NGPBX_orig_1-00000b6b", "1?Background(custom/CGC)") in new stack
    -- <SIP/NGPBX_orig_1-00000b6b> Playing 'custom/CGC.slin' (language 'fr')
    -- Executing [777@ivr-8:1] Goto("SIP/NGPBX_orig_1-00000b6b", "ext-miscdests,2,1") in new stack
    -- Goto (ext-miscdests,2,1)
    -- Executing [2@ext-miscdests:1] NoOp("SIP/NGPBX_orig_1-00000b6b", "MiscDest: NAME - Cell") in new stack
    -- Executing [2@ext-miscdests:2] Goto("SIP/NGPBX_orig_1-00000b6b", "from-internal,CIDXXX,1") in new stack
    -- Goto (from-internal,CIDXXX,1)
    -- Executing [CIDXXX@from-internal:1] Macro("SIP/NGPBX_orig_1-00000b6b", "user-callerid,LIMIT,EXTERNAL,") in new stack
    -- Executing [s@macro-user-callerid:1] Set("SIP/NGPBX_orig_1-00000b6b", "TOUCH_MONITOR=1513110583.20885") in new stack
    -- Executing [s@macro-user-callerid:2] Set("SIP/NGPBX_orig_1-00000b6b", "AMPUSER=CIDXXX") in new stack
    -- Executing [s@macro-user-callerid:3] GotoIf("SIP/NGPBX_orig_1-00000b6b", "0?report") in new stack
    -- Executing [s@macro-user-callerid:4] ExecIf("SIP/NGPBX_orig_1-00000b6b", "1?Set(REALCALLERIDNUM=CIDXXX)") in new stack
    -- Executing [s@macro-user-callerid:5] Set("SIP/NGPBX_orig_1-00000b6b", "AMPUSER=") in new stack
    -- Executing [s@macro-user-callerid:6] GotoIf("SIP/NGPBX_orig_1-00000b6b", "0?limit") in new stack
    -- Executing [s@macro-user-callerid:7] Set("SIP/NGPBX_orig_1-00000b6b", "AMPUSERCIDNAME=") in new stack
    -- Executing [s@macro-user-callerid:8] GotoIf("SIP/NGPBX_orig_1-00000b6b", "1?report") in new stack
    -- Goto (macro-user-callerid,s,15)
    -- Executing [s@macro-user-callerid:15] NoOp("SIP/NGPBX_orig_1-00000b6b", "Macro Depth is 1") in new stack
    -- Executing [s@macro-user-callerid:16] GotoIf("SIP/NGPBX_orig_1-00000b6b", "1?report2:macroerror") in new stack
    -- Goto (macro-user-callerid,s,18)
    -- Executing [s@macro-user-callerid:18] GotoIf("SIP/NGPBX_orig_1-00000b6b", "1?continue") in new stack
    -- Goto (macro-user-callerid,s,36)
    -- Executing [s@macro-user-callerid:36] Set("SIP/NGPBX_orig_1-00000b6b", "CALLERID(number)=CIDXXX") in new stack
    -- Executing [s@macro-user-callerid:37] Set("SIP/NGPBX_orig_1-00000b6b", "CALLERID(name)=NAME") in new stack
    -- Executing [s@macro-user-callerid:38] GotoIf("SIP/NGPBX_orig_1-00000b6b", "0?cnum") in new stack
    -- Executing [s@macro-user-callerid:39] Set("SIP/NGPBX_orig_1-00000b6b", "CDR(cnam)=NAME") in new stack
    -- Executing [s@macro-user-callerid:40] Set("SIP/NGPBX_orig_1-00000b6b", "CDR(cnum)=CIDXXX") in new stack
    -- Executing [s@macro-user-callerid:41] Set("SIP/NGPBX_orig_1-00000b6b", "CHANNEL(language)=fr") in new stack
    -- Executing [CIDXXX@from-internal:2] Gosub("SIP/NGPBX_orig_1-00000b6b", "sub-record-check,s,1(out,CIDXXX,dontcare)") in new stack
    -- Executing [s@sub-record-check:1] GotoIf("SIP/NGPBX_orig_1-00000b6b", "10?initialized") in new stack
    -- Goto (sub-record-check,s,10)
    -- Executing [s@sub-record-check:10] NoOp("SIP/NGPBX_orig_1-00000b6b", "Recordings initialized") in new stack
    -- Executing [s@sub-record-check:11] ExecIf("SIP/NGPBX_orig_1-00000b6b", "0?Set(ARG3=dontcare)") in new stack
    -- Executing [s@sub-record-check:12] Set("SIP/NGPBX_orig_1-00000b6b", "REC_POLICY_MODE_SAVE=") in new stack
    -- Executing [s@sub-record-check:13] ExecIf("SIP/NGPBX_orig_1-00000b6b", "0?Set(REC_STATUS=NO)") in new stack
    -- Executing [s@sub-record-check:14] GotoIf("SIP/NGPBX_orig_1-00000b6b", "3?checkaction") in new stack
    -- Goto (sub-record-check,s,17)
    -- Executing [s@sub-record-check:17] GotoIf("SIP/NGPBX_orig_1-00000b6b", "1?sub-record-check,out,1") in new stack
    -- Goto (sub-record-check,out,1)
    -- Executing [out@sub-record-check:1] NoOp("SIP/NGPBX_orig_1-00000b6b", "Outbound Recording Check from CIDXXX to CIDXXX") in new stack
    -- Executing [out@sub-record-check:2] Set("SIP/NGPBX_orig_1-00000b6b", "RECMODE=") in new stack
    -- Executing [out@sub-record-check:3] ExecIf("SIP/NGPBX_orig_1-00000b6b", "1?Goto(routewins)") in new stack
    -- Goto (sub-record-check,out,7)
    -- Executing [out@sub-record-check:7] Gosub("SIP/NGPBX_orig_1-00000b6b", "recordcheck,1(dontcare,out,CIDXXX)") in new stack
    -- Executing [recordcheck@sub-record-check:1] NoOp("SIP/NGPBX_orig_1-00000b6b", "Starting recording check against dontcare") in new stack
    -- Executing [recordcheck@sub-record-check:2] Goto("SIP/NGPBX_orig_1-00000b6b", "dontcare") in new stack
    -- Goto (sub-record-check,recordcheck,3)
    -- Executing [recordcheck@sub-record-check:3] Return("SIP/NGPBX_orig_1-00000b6b", "") in new stack
    -- Executing [out@sub-record-check:8] Return("SIP/NGPBX_orig_1-00000b6b", "") in new stack
    -- Executing [CIDXXX@from-internal:3] ExecIf("SIP/NGPBX_orig_1-00000b6b", "0 ?Set(CDR(accountcode)=)") in new stack
    -- Executing [CIDXXX@from-internal:4] Set("SIP/NGPBX_orig_1-00000b6b", "MOHCLASS=default") in new stack
    -- Executing [CIDXXX@from-internal:5] Set("SIP/NGPBX_orig_1-00000b6b", "_NODEST=") in new stack
    -- Executing [CIDXXX@from-internal:6] Macro("SIP/NGPBX_orig_1-00000b6b", "dialout-trunk,4,CIDXXX,,on") in new stack
    -- Executing [s@macro-dialout-trunk:1] Set("SIP/NGPBX_orig_1-00000b6b", "DIAL_TRUNK=4") in new stack
    -- Executing [s@macro-dialout-trunk:2] GosubIf("SIP/NGPBX_orig_1-00000b6b", "0?sub-pincheck,s,1()") in new stack
    -- Executing [s@macro-dialout-trunk:3] GotoIf("SIP/NGPBX_orig_1-00000b6b", "0?disabletrunk,1") in new stack
    -- Executing [s@macro-dialout-trunk:4] Set("SIP/NGPBX_orig_1-00000b6b", "DIAL_NUMBER=CIDXXX") in new stack
    -- Executing [s@macro-dialout-trunk:5] Set("SIP/NGPBX_orig_1-00000b6b", "DIAL_TRUNK_OPTIONS=Ttr") in new stack
    -- Executing [s@macro-dialout-trunk:6] Set("SIP/NGPBX_orig_1-00000b6b", "OUTBOUND_GROUP=OUT_4") in new stack
    -- Executing [s@macro-dialout-trunk:7] Set("SIP/NGPBX_orig_1-00000b6b", "DIAL_TRUNK_OPTIONS=Tt") in new stack
    -- Executing [s@macro-dialout-trunk:8] GotoIf("SIP/NGPBX_orig_1-00000b6b", "0?nomax") in new stack
    -- Executing [s@macro-dialout-trunk:9] GotoIf("SIP/NGPBX_orig_1-00000b6b", "0?chanfull") in new stack
    -- Executing [s@macro-dialout-trunk:10] GotoIf("SIP/NGPBX_orig_1-00000b6b", "0?skipoutcid") in new stack
    -- Executing [s@macro-dialout-trunk:11] Macro("SIP/NGPBX_orig_1-00000b6b", "outbound-callerid,4") in new stack
    -- Executing [s@macro-outbound-callerid:1] ExecIf("SIP/NGPBX_orig_1-00000b6b", "1?Set(CALLERPRES(name-pres)=allowed_not_screened)") in new stack
    -- Executing [s@macro-outbound-callerid:2] ExecIf("SIP/NGPBX_orig_1-00000b6b", "1?Set(CALLERPRES(num-pres)=allowed_not_screened)") in new stack
    -- Executing [s@macro-outbound-callerid:3] ExecIf("SIP/NGPBX_orig_1-00000b6b", "0?Set(REALCALLERIDNUM=CIDXXX)") in new stack
    -- Executing [s@macro-outbound-callerid:4] GotoIf("SIP/NGPBX_orig_1-00000b6b", "1?normcid") in new stack
    -- Goto (macro-outbound-callerid,s,7)
    -- Executing [s@macro-outbound-callerid:7] Set("SIP/NGPBX_orig_1-00000b6b", "USEROUTCID=") in new stack
    -- Executing [s@macro-outbound-callerid:8] Set("SIP/NGPBX_orig_1-00000b6b", "EMERGENCYCID=") in new stack
    -- Executing [s@macro-outbound-callerid:9] Set("SIP/NGPBX_orig_1-00000b6b", "TRUNKOUTCID=DIDXXX") in new stack
    -- Executing [s@macro-outbound-callerid:10] GotoIf("SIP/NGPBX_orig_1-00000b6b", "1?trunkcid") in new stack
    -- Goto (macro-outbound-callerid,s,15)
    -- Executing [s@macro-outbound-callerid:15] ExecIf("SIP/NGPBX_orig_1-00000b6b", "1?Set(CALLERID(all)=DIDXXX)") in new stack
    -- Executing [s@macro-outbound-callerid:16] ExecIf("SIP/NGPBX_orig_1-00000b6b", "0?Set(CALLERID(all)=)") in new stack
    -- Executing [s@macro-outbound-callerid:17] ExecIf("SIP/NGPBX_orig_1-00000b6b", "0?Set(CALLERID(all)=)") in new stack
    -- Executing [s@macro-outbound-callerid:18] ExecIf("SIP/NGPBX_orig_1-00000b6b", "0?Set(CALLERPRES(name-pres)=prohib_passed_screen)") in new stack
    -- Executing [s@macro-outbound-callerid:19] ExecIf("SIP/NGPBX_orig_1-00000b6b", "0?Set(CALLERPRES(num-pres)=prohib_passed_screen)") in new stack
    -- Executing [s@macro-outbound-callerid:20] Set("SIP/NGPBX_orig_1-00000b6b", "CDR(outbound_cnum)=DIDXXX") in new stack
    -- Executing [s@macro-outbound-callerid:21] Set("SIP/NGPBX_orig_1-00000b6b", "CDR(outbound_cnam)=") in new stack
    -- Executing [s@macro-dialout-trunk:12] GosubIf("SIP/NGPBX_orig_1-00000b6b", "0?sub-flp-4,s,1()") in new stack
    -- Executing [s@macro-dialout-trunk:13] Set("SIP/NGPBX_orig_1-00000b6b", "OUTNUM=CIDXXX") in new stack
    -- Executing [s@macro-dialout-trunk:14] Set("SIP/NGPBX_orig_1-00000b6b", "custom=SIP/Sortant 2") in new stack
    -- Executing [s@macro-dialout-trunk:15] ExecIf("SIP/NGPBX_orig_1-00000b6b", "0?Set(DIAL_TRUNK_OPTIONS=M(setmusic^default)Tt)") in new stack
    -- Executing [s@macro-dialout-trunk:16] ExecIf("SIP/NGPBX_orig_1-00000b6b", "0?Set(DIAL_TRUNK_OPTIONS=TtM(confirm))") in new stack
    -- Executing [s@macro-dialout-trunk:17] Macro("SIP/NGPBX_orig_1-00000b6b", "dialout-trunk-predial-hook,") in new stack
    -- Executing [s@macro-dialout-trunk-predial-hook:1] MacroExit("SIP/NGPBX_orig_1-00000b6b", "") in new stack
    -- Executing [s@macro-dialout-trunk:18] GotoIf("SIP/NGPBX_orig_1-00000b6b", "1?skipcrm") in new stack
    -- Goto (macro-dialout-trunk,s,24)
    -- Executing [s@macro-dialout-trunk:24] NoOp("SIP/NGPBX_orig_1-00000b6b", "CRM Finished") in new stack
    -- Executing [s@macro-dialout-trunk:25] GotoIf("SIP/NGPBX_orig_1-00000b6b", "0?bypass,1") in new stack
    -- Executing [s@macro-dialout-trunk:26] ExecIf("SIP/NGPBX_orig_1-00000b6b", "0?Set(CONNECTEDLINE(num,i)=CIDXXX)") in new stack
    -- Executing [s@macro-dialout-trunk:27] ExecIf("SIP/NGPBX_orig_1-00000b6b", "0?Set(CONNECTEDLINE(name,i)=CID:DIDXXX)") in new stack
    -- Executing [s@macro-dialout-trunk:28] ExecIf("SIP/NGPBX_orig_1-00000b6b", "0?Set(CONNECTEDLINE(name,i)=CID:(Hidden)DIDXXX)") in new stack
    -- Executing [s@macro-dialout-trunk:29] GotoIf("SIP/NGPBX_orig_1-00000b6b", "0?customtrunk") in new stack
    -- Executing [s@macro-dialout-trunk:30] Dial("SIP/NGPBX_orig_1-00000b6b", "SIP/Sortant 2/CIDXXX,300,Tt") in new stack
[2017-12-12 15:29:50] ERROR[31301][C-00000a00]: netsock2.c:305 ast_sockaddr_resolve: getaddrinfo("freepbx.NGPBX.ca", "(null)", ...): Name or service not known
[2017-12-12 15:29:50] WARNING[31301][C-00000a00]: acl.c:800 resolve_first: Unable to lookup 'freepbx.NGPBX.ca'
  == Using SIP RTP TOS bits 184
  == Using SIP RTP CoS mark 5
    -- Called SIP/Sortant 2/CIDXXX
    -- SIP/Sortant 2-00000b6c is making progress passing it to SIP/NGPBX_orig_1-00000b6b
       > 0x7fc8d804fea0 -- Probation passed - setting RTP source address to 198.38.7.34:14324
    -- Channel SIP/943-00000b69 left 'simple_bridge' basic-bridge <33ed2e5f-c84d-4bd1-84f5-f54385c5daeb>
  == Spawn extension (macro-dialout-trunk, s, 30) exited non-zero on 'SIP/943-00000b69' in macro 'dialout-trunk'
  == Spawn extension (from-internal, XXX, 6) exited non-zero on 'SIP/943-00000b69'
    -- Executing [h@from-internal:1] Macro("SIP/943-00000b69", "hangupcall") in new stack
    -- Executing [s@macro-hangupcall:1] GotoIf("SIP/943-00000b69", "1?theend") in new stack
    -- Goto (macro-hangupcall,s,3)
    -- Channel SIP/Sortant 2-00000b6a left 'simple_bridge' basic-bridge <33ed2e5f-c84d-4bd1-84f5-f54385c5daeb>
    -- Executing [s@macro-hangupcall:3] ExecIf("SIP/943-00000b69", "0?Set(CDR(recordingfile)=)") in new stack
    -- Executing [s@macro-hangupcall:4] Hangup("SIP/943-00000b69", "") in new stack
  == Spawn extension (macro-hangupcall, s, 4) exited non-zero on 'SIP/943-00000b69' in macro 'hangupcall'
  == Spawn extension (from-internal, h, 1) exited non-zero on 'SIP/943-00000b69'
    -- SIP/943-00000b69 Internal Gosub(crm-hangup,s,1) start
    -- Executing [s@crm-hangup:1] NoOp("SIP/943-00000b69", "Sending Hangup to CRM") in new stack
    -- Executing [s@crm-hangup:2] NoOp("SIP/943-00000b69", "HANGUP CAUSE: 16") in new stack
    -- Executing [s@crm-hangup:3] ExecIf("SIP/943-00000b69", "0?Set(__CRM_VOICEMAIL=)") in new stack
    -- Executing [s@crm-hangup:4] NoOp("SIP/943-00000b69", "MASTER CHANNEL: 1513110516.20877 = 1513110516.20877") in new stack
    -- Executing [s@crm-hangup:5] GotoIf("SIP/943-00000b69", "0?return") in new stack
    -- Executing [s@crm-hangup:6] Set("SIP/943-00000b69", "__CRM_HANGUP=1") in new stack
    -- Executing [s@crm-hangup:7] AGI("SIP/943-00000b69", "sangomacrm.agi") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/sangomacrm.agi
    -- <SIP/943-00000b69>AGI Script sangomacrm.agi completed, returning 0
    -- Executing [s@crm-hangup:8] Return("SIP/943-00000b69", "") in new stack
  == Spawn extension (from-internal, h, 1) exited non-zero on 'SIP/943-00000b69'
    -- SIP/943-00000b69 Internal Gosub(crm-hangup,s,1) complete GOSUB_RETVAL=
[2017-12-12 15:29:58] NOTICE[2407]: chan_sip.c:28409 handle_request_subscribe: Received SIP subscribe for peer without mailbox: 9123
  == Spawn extension (macro-dialout-trunk, s, 30) exited non-zero on 'SIP/NGPBX_orig_1-00000b6b' in macro 'dialout-trunk'
  == Spawn extension (from-internal, CIDXXX, 6) exited non-zero on 'SIP/NGPBX_orig_1-00000b6b'
    -- Executing [h@from-internal:1] Macro("SIP/NGPBX_orig_1-00000b6b", "hangupcall") in new stack
    -- Executing [s@macro-hangupcall:1] GotoIf("SIP/NGPBX_orig_1-00000b6b", "1?theend") in new stack
    -- Goto (macro-hangupcall,s,3)
    -- Executing [s@macro-hangupcall:3] ExecIf("SIP/NGPBX_orig_1-00000b6b", "0?Set(CDR(recordingfile)=)") in new stack
    -- Executing [s@macro-hangupcall:4] Hangup("SIP/NGPBX_orig_1-00000b6b", "") in new stack
  == Spawn extension (macro-hangupcall, s, 4) exited non-zero on 'SIP/NGPBX_orig_1-00000b6b' in macro 'hangupcall'
  == Spawn extension (from-internal, h, 1) exited non-zero on 'SIP/NGPBX_orig_1-00000b6b'
    -- SIP/NGPBX_orig_1-00000b6b Internal Gosub(crm-hangup,s,1) start
    -- Executing [s@crm-hangup:1] NoOp("SIP/NGPBX_orig_1-00000b6b", "Sending Hangup to CRM") in new stack
    -- Executing [s@crm-hangup:2] NoOp("SIP/NGPBX_orig_1-00000b6b", "HANGUP CAUSE: 16") in new stack
    -- Executing [s@crm-hangup:3] ExecIf("SIP/NGPBX_orig_1-00000b6b", "0?Set(__CRM_VOICEMAIL=)") in new stack
    -- Executing [s@crm-hangup:4] NoOp("SIP/NGPBX_orig_1-00000b6b", "MASTER CHANNEL: 1513110583.20885 = 1513110583.20885") in new stack
    -- Executing [s@crm-hangup:5] GotoIf("SIP/NGPBX_orig_1-00000b6b", "0?return") in new stack
    -- Executing [s@crm-hangup:6] Set("SIP/NGPBX_orig_1-00000b6b", "__CRM_HANGUP=1") in new stack
    -- Executing [s@crm-hangup:7] AGI("SIP/NGPBX_orig_1-00000b6b", "sangomacrm.agi") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/sangomacrm.agi
    -- <SIP/NGPBX_orig_1-00000b6b>AGI Script sangomacrm.agi completed, returning 0
    -- Executing [s@crm-hangup:8] Return("SIP/NGPBX_orig_1-00000b6b", "") in new stack
  == Spawn extension (from-internal, h, 1) exited non-zero on 'SIP/NGPBX_orig_1-00000b6b'
    -- SIP/NGPBX_orig_1-00000b6b Internal Gosub(crm-hangup,s,1) complete GOSUB_RETVAL=

dicko · December 13, 2017, 1:37am

How about you resolve your noticeable errors first

freepbx.NGPBX.ca

apparently does not exist in the innertubes.

Nucleus · January 3, 2018, 6:52pm

So I fixed the domain name error.

Still doesn’t help with my CID problem

Does anyone have an idea?

cynjut · January 3, 2018, 7:29pm

Nucleus:

– Executing [s@macro-outbound-callerid:10] GotoIf(“SIP/NGPBX_orig_1-00000b6b”, “1?trunkcid”) in new stack
– Goto (macro-outbound-callerid,s,15)
– Executing [s@macro-outbound-callerid:15] ExecIf(“SIP/NGPBX_orig_1-00000b6b”, “1?Set(CALLERID(all)=DIDXXX)”) in new stack
– Executing [s@macro-outbound-callerid:16] ExecIf(“SIP/NGPBX_orig_1-00000b6b”, “0?Set(CALLERID(all)=)”) in new stack
– Executing [s@macro-outbound-callerid:17] ExecIf(“SIP/NGPBX_orig_1-00000b6b”, “0?Set(CALLERID(all)=)”) in new stack
– Executing [s@macro-outbound-callerid:18] ExecIf(“SIP/NGPBX_orig_1-00000b6b”, “0?Set(CALLERPRES(name-pres)=prohib_passed_screen)”) in new stack
– Executing [s@macro-outbound-callerid:19] ExecIf(“SIP/NGPBX_orig_1-00000b6b”, “0?Set(CALLERPRES(num-pres)=prohib_passed_screen)”) in new stack
– Executing [s@macro-outbound-callerid:20] Set(“SIP/NGPBX_orig_1-00000b6b”, “CDR(outbound_cnum)=DIDXXX”) in new stack
– Executing [s@macro-outbound-callerid:21] Set(“SIP/NGPBX_orig_1-00000b6b”, “CDR(outbound_cnam)=”) in new stack
– Executing [s@macro-dialout-trunk:12] GosubIf(“SIP/NGPBX_orig_1-00000b6b”, “0?sub-flp-4,s,1()”) in new stack
– Executing [s@macro-dialout-trunk:13] Set(“SIP/NGPBX_orig_1-00000b6b”, “OUTNUM=CIDXXX”) in new stack
– Executing [s@macro-dialout-trunk:14] Set(“SIP/NGPBX_orig_1-00000b6b”, “custom=SIP/Sortant 2”) in new stack

According to this, your TrunkCID (DIDXXX) looks like it’s overriding the CIDXXX you have set up until this point.

Nucleus · January 3, 2018, 7:57pm

In the trunk, the CID option is set to Allow Any CID.

In the Outbound Route, there’s no CID set, and override extension is set to NO.

I don’t understand why the TrunkCID is overriding the CID!

Any idea where to look?

Nucleus · January 15, 2018, 5:28pm

Hey guys, I’m about to give up on this… any one with a kind heart could provide assistance please??

Thanks